Popular articles
I've lost my account progress! How do I get it back?
Accounts and Settings
How do I transfer my progress to another device (between Android, iOS and Windows devices)?
Known Issues
My Player ID used to be asa:12k345, and now it's gold0029:67d89. Why?
Known Issues
My purchase didn't show up in-game.
Billing
How do I earn Gems?
Currencies
My game is crashing!
Troubleshoot
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Limited-Time Events
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The game showed me a message saying "Thank you for playing the event," but I've completed all the event quests and my Season Pass states that I still need to do some event tasks to get a Happiness reward for the completion of all event quests.
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I missed a limited-time event. Did I lose my chance to access that content?
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What does "Early Access" mean?
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