Popular articles
My game is crashing!
Troubleshoot
I've lost my account progress! How do I get it back?
Accounts and Settings
Daily Chest or Merlin's Shop timers are not working correctly in the game.
Known Issues
The game crashes on Windows PC after the recent update.
Known Issues
My Player ID used to be asa:12k345, and now it's gold0029:67d89. Why?
Known Issues
How do I transfer my progress to another device (between Android, iOS and Windows devices)?
Known Issues
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Limited-Time Events
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The game showed me a message saying "Thank you for playing the event," but I've completed all the event quests and my Season Pass states that I still need to do some event tasks to get a Happiness reward for the completion of all event quests.
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I missed a limited-time event. Did I lose my chance to access that content?
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What does "Early Access" mean?
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