If your game crashes or freezes at random points, we suggest that you follow these troubleshooting steps that usually help to resolve most technical issues:

- Exit the game.
- Exit all other apps running in the background.
- Reboot the device.
- Turn your Internet connection off and back on again, then make sure the signal is strong enough.
- Relaunch the game, making sure that it's the only process running.

In addition, you may also try these other tips:

- Upgrade the operating system and the application to the latest version.
- From time to time, restart the device to free up some memory.
- Make sure that unnecessary applications are closed when you play.

If the problem persists, we recommend that you re-install the application:

1. On the Start screen, right-click or swipe down on the app you want to uninstall, then tap or click on Uninstall.
2. Tap or click on Store to open the Microsoft Store.
3. Tap or click on Account, then tap or click on ""My apps.""
4. Right-click or swipe down on the app you want to install, then tap or click on Install.

In case of any issues with re-installation, please refer to the Microsoft Support page: https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps