If your game loads endlessly, please follow these troubleshooting steps that will help to resolve most technical issues:
- Turn your Wi-Fi off and back on again, then make sure the signal is strong.
- Start the game, making sure that it's the only process running.
- Check that your Wi-Fi is password-protected and that no one is using it or reducing its capacity.
If it still doesn't work, you can try to reboot your router. We also recommend that you clear some space on your device for proper game performance and clear the cache of the application:
- Go to the device's Settings.
- Tap Applications.
- Select Manage Applications.
- Scroll to find the game, then tap the app icon.
- Tap Force Stop.
- Tap Clear Cache.
NOTE: Do not touch the Clear Data icon.
In addition, you may also try these other steps:
- Upgrade the operating system and the application to the latest version.
- From time to time, restart the device to free up some memory.
If the problem persists, please delete the game from your device and re-download it.
- Turn your Wi-Fi off and back on again, then make sure the signal is strong.
- Start the game, making sure that it's the only process running.
- Check that your Wi-Fi is password-protected and that no one is using it or reducing its capacity.
If it still doesn't work, you can try to reboot your router. We also recommend that you clear some space on your device for proper game performance and clear the cache of the application:
- Go to the device's Settings.
- Tap Applications.
- Select Manage Applications.
- Scroll to find the game, then tap the app icon.
- Tap Force Stop.
- Tap Clear Cache.
NOTE: Do not touch the Clear Data icon.
In addition, you may also try these other steps:
- Upgrade the operating system and the application to the latest version.
- From time to time, restart the device to free up some memory.
If the problem persists, please delete the game from your device and re-download it.