Known Issues — Disney Magic Kingdoms Help Center

Known Issues

The Pin Goals keep resetting to me. What is happening?

We are aware of an issue affecting the Pin Goals event and the team is currently investigating it and treating this as a top priority.We app...
My Duplicate Stars from the previous Season are missing. Why?

Don’t worry - they weren’t lost! Duplicate Stars reset at the start of each new Season for all players. Even if your previous Collection was...
Daily Chest or Merlin's Shop timers are not working correctly in the game.

We're aware of an issue affecting in-game timers, which makes players unable to claim the free Daily Chests or make daily purchases in Merli...
Some of my Costumes somehow appear in the wrong Collection. Is that OK?

Dear Kingdomers, please don't worry; we are aware of this issue, and our fairies are already checking the Collections to place the Costumes ...
When I minimized the game and came back to it, I noticed that time hadn't progressed on any tasks. It seems as if the timers in the game are frozen and haven't moved at all.

Dear Kingdomers, please don't worry; our developers are investigating the situation. Meanwhile, to avoid time issues, we advise users to com...
Pausing Google Play's billing system for users in Russia

Due to payment system disruption, Google Play has paused its billing system for users in Russia as of March 10, 2022. This means users canno...
I am watching ads but most of the time it gives me no rewards.

Dear Kingdomer, please try to close the game and launch a new game session. This way, you should get all the previously missed rewards, and ...
Connection error

If the issue happens when you’re playing on a Mobile Data connection, try to see if it still happens while using a Wi-Fi connection. If you ...

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