I received 4 gems/350 happiness as a Calendar reward, but it hasn't been added to my balance.

Dear Kingdomers, please restart the game to unveil the hidden treasures in your balance.Rest assured, Merlin is tracking your rewards, and o...

Why can't I join Gameloft Club after the last update?

Dear Kingdomers, we’re excited to share that the GL Club has successfully launched with version 9.7.1a across all platforms!However, for our...

Why can't I join Gameloft Club after the last update?

Dear Kingdomers, we are thrilled to announce that the GL Club has successfully launched across all platforms with the release of our version...

My Expedition Everest zone has been cursed and I cannot get rid of it!

Fear not, kingdomer! The curse surrounding Expedition Everest has indeed presented a challenge. Rest assured, our dedicated wizards are work...

Some of my Costumes somehow appear in the wrong Collection. Is that OK?

Dear Kingdomers, please don't worry; we are aware of this issue, and our fairies are already checking the Collections to place the Costumes ...

I didn't receive the DMK 8th-Anniversary Hat Stand gift.

Dear Kingdomers, there is no need to worry. Rest assured that all players are expected to receive the stand between March 17 and April 9. Ap...

After the latest update, I constantly receive a save-game conflict message even if I always play online and only on one device.

Dear Kingdomers, please don't worry; our developers are investigating the situation. Meanwhile, to avoid other progress issues, we advise us...

When I minimized the game and came back to it, I noticed that time hadn't progressed on any tasks. It seems as if the timers in the game are frozen and haven't moved at all.

Dear Kingdomers, please don't worry; our developers are investigating the situation. Meanwhile, to avoid time issues, we advise users to com...

I cannot connect to Facebook. The connection is looped, and the game never allows me to link.

Dear Kingdomers, please don't worry; we are aware of this issue, and our developers are working on a solution. Apologies for the temporary i...

I've just updated the game, and now I cannot watch any video ads.

Please don't worry; rest assured that the video ads become available a couple of hours after the game update. Apologies for the temporary in...

I receive magic rewards only for video ads that should gift me with chests or gems.

Dear Kingdomer, please don't worry; we are aware of this issue and our developers are working on the solution. Apologies for the temporary i...

Pausing Google Play's billing system for users in Russia

Due to payment system disruption, Google Play has paused its billing system for users in Russia as of March 10, 2022. This means users canno...

I am watching ads but most of the time it gives me no rewards.

Dear Kingdomer, please try to close the game and launch a new game session. This way, you should get all the previously missed rewards, and ...

Can't update on Windows

If you are not able to update the game on the Microsoft Store, all you need to do is to restart your device and re-download the game. If you...

My game randomly crashes, freezes, or lags! What should I do?

If your game crashes or freezes at random points, we suggest that you follow these troubleshooting steps that usually help to resolve most t...

My game randomly crashes, freezes, or lags! What should I do?

If your game crashes or freezes at random points, we suggest that you follow these troubleshooting steps that usually help to resolve most t...

My game randomly crashes, freezes, or lags! What should I do?

If your game crashes or freezes at random points, we suggest that you follow these troubleshooting steps that usually help to resolve most t...

My game gets stuck at the loading screen

If your game loads endlessly, please follow these troubleshooting steps that will help to resolve most technical issues: - Turn your Wi-Fi ...

My game gets stuck at the loading screen

If your game loads endlessly, please follow these troubleshooting steps that will help to resolve most technical issues: - Turn your Wi-Fi ...

My game gets stuck at the loading screen

If your game loads endlessly, please follow these troubleshooting steps that will help to resolve most technical issues: - Turn your Intern...

How do I transfer my progress to another device (between iOS devices)?

All you need to do is to log into the same social network account (Facebook / Game Center) you previously used in the game. Please note that...

How do I transfer my progress to another device (between Android devices)?

All you need to do is to log into the same social network account (Facebook) you previously used in the game. Although you do have such an o...

How do I transfer my progress to another device (between Android, iOS and Windows devices)?

In case you want to transfer your progress between Android, iOS and/or Windows devices, you will need to log into the account (Facebook) you...

How do I transfer my progress to another device (on the same platform)?

All you need to do is to log into the same social network account you previously used in the game. Although you do have such an option, we r...

How do I transfer my progress to another device (from iOS/Android/Windows to Amazon and vice versa)?

If you are permanently transferring from an Amazon device to Android/iOS/Windows, or from Android/iOS/Windows to an Amazon device, please co...

Cannot update the game

As a solution for this issue, we suggest that you turn off the Storage permission manually in the application settings. For that, please go ...

Connection error

If the issue happens when you’re playing on a Mobile Data connection, try to see if it still happens while using a Wi-Fi connection. If you ...

I receive this error: "Your Purchase Could Not Be Completed"

In order to resolve this issue, you need to contact Microsoft Support directly, since they alone have access to all of the details. To conta...

The shadows are gone from my game, and I can no longer zoom out as far as I previously could.

Please rest assured that these changes were intended to optimize the gameplay for your devices. We appreciate your understanding. If you hav...

I've just updated the game, and now I cannot watch any ad videos.

Please don't worry; rest assured that the video ads become available in a couple of hours after the game update. Apologies for the temporal ...

The Facebook Cookie Policy prompt blocks me from logging in to my game!

If you face this kind of issue while trying to log in to the game with your Facebook account, please try these workarounds:- Use the browser...