I cannot make a purchase!
Below are some steps that usually help fix various billing errors:AndroidPlease make sure that all billing settings are in order:1. Ensure t...
My purchase didn't show up in-game.
Sometimes your purchase may take a while to arrive in your account. This is often due to a delay somewhere along the road between your credi...
Why was I charged extra for an in-app purchase?
You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...
Can I play this game without making any purchases?
Sure! Our game is fully free to play and offers different ways for users to earn free Gems and essential items. You can earn free Gems and i...
Where can I find my purchase history and receipts?
Any purchases you make in Disney Magic Kingdoms are handled via Google Play or the App Store and, as such, Gameloft assumes no responsibilit...
Why have the prices for in-app purchases increased in some countries?
Sometimes vendors like Google Play and AppStore make adjustments to app prices in specific markets. This is often due to, for example, excha...
How do I restrict in-app purchases?
iOSTo set in-app purchase restrictions:1. Open the Settings app and visit Screen Time. Enable Screen Time if you haven’t already done so, th...
- Accounts and Settings
- Known Issues
- Tower Challenges
- Season Pass
- Welcome Rewards
- Player ID and Data Center
- Activities and Quests
- Attraction Enchantments
- Cascade Events
- Character Limit
- Character Scrolls
- Limited-Time Events
- New Content
- News Feed
- Star Wars Zone
- Thrill Zone
- Visiting Home
- Banned Account
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