Troubleshoot
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I have no connection!
Please try these steps; they usually help to resolve most connectivity problems:- Make sure your Wi-Fi network is stable and password protec...
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My game doesn't function properly.
If you're having some technical problems, try some of these steps:1. Check the Known Issues article. It's quite possible that we've already ...
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My game is crashing!
There are a number of issues that can cause your game client to crash, and they are easy to resolve. These are the most common ways to resol...
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My device does not seem to be compatible with the game anymore.
Sometimes you may see a ""Device not compatible"" alert when you try to download an update of one of our games from Google Play. We can't te...
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How do I take a screenshot?
For iOS devices:iPhone 13 and other models with Face ID:1. Press the side button and the volume up button at the same time2. Quickly release...
Sections
- Toy Story Event
- Known Issues
- Accounts and Settings
- Tower Challenges
- Season Pass
- Welcome Rewards
- Player ID and Data Center
- Billing
- Troubleshoot
- Activities and Quests
- Attraction Enchantments
- Buildings
- Calendar
- Cascade Events
- Character Limit
- Character Scrolls
- Characters
- Chests
- Costumes
- Currencies
- Limited-Time Events
- Merlin
- New Content
- News Feed
- Notifications
- Parades
- Star Wars Zone
- Thrill Zone
- Tokens
- Visiting Home
- Banned Account
- Photo Mode
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