I didn’t receive my multiplayer rewards. Why?

We’re aware that some players are experiencing issues with multiplayer rewards not being delivered. Our team is actively investigating and w...

Why am I not receiving the extra refills promised with the Daily Bonus Pass?

We’re aware of an issue affecting some Daily Bonus Pass holders where the extra refills are not being granted as expected. Our team is activ...

Why can’t I see the timer for my refill tickets?

There is currently a visual issue causing the timer for refill tickets to not display properly. We are working to correct this issue, and ap...

I am experiencing performance issues. My game is lagging and has poor graphics.

Our developers are working to stabilize the game. Please bear with us as we roll out updates to address these issues. Be sure to check your ...

The new cars in the Garage do not appear in the Legend Store. Why?

We are working on this. As soon as the new cars are added, you'll notice the changes.Meanwhile, we appreciate your patience.

I lost my progress after the update, even though I logged in with the same social network account.

Our team is actively working on a solution. In the meantime, if you notice any missing progress or cars, please wait about an hour and then ...

Why can't I find opponents in Multiplayer?

Our dedicated team of developers and technical experts are already hard at work diligently investigating the root cause of the issue and wor...

Unsupported Devices for Asphalt Legends UNITE

With the release of Asphalt Legends UNITE, the following devices will no longer be supported due to technical limitations:HUAWEI Honor 9 Lit...

Why did I receive error 1: "There was an error migrating your profile. Please contact Customer Care"?

Please rest assured that our team is aware of the problem and is working diligently to resolve it. We are putting all our efforts into resto...

Why does the game crash in the Clash mode?

We are aware of the game crash issue in Clash mode and our team is actively working to resolve it as quickly as possible.While we work on a ...

Why hasn't the new Multiplayer season started?

Due to a slight delay in the update release for the Microsoft Store, the new Multiplayer season has been affected. Rest assured, once the up...

The game has connection/synch issues.

Please be informed that the connection issue should be resolved by now. Please re-launch the game and reboot your Wi-Fi router (you may need...

Pausing Google Play's billing system for users in Russia

Due to payment system disruption, Google Play has paused its billing system for users in Russia as of March 10, 2022. This means users canno...

Connection errors in Multiplayer mode

If you are experiencing connection issues in Multiplayer, try the following procedure:- Close the app and relaunch it.- Power off and restar...

Can't log into Xbox

We know that some of you could not log into Xbox and received error messages. Unfortunately, this problem is related to Xbox and Windows 10....

Not enough cars in Multiplayer

Hey, Legends!As you might know, each multiplayer season focuses on certain cars. Every time a multiplayer series begins, the list of cars ne...

I want a unique Club Logo!

Unfortunately, the customized Club Logos are currently unavailable until further notice.

Progress restoration/synchronization between two devices

Starting with UPD38 and release of Asphalt Legends Unite, the game will support cross-save option. This means that you'll be able to synchro...

Multiplayer lags

Several players reported that cars may appear from nowhere, move in a strange manner, etc. during Multiplayer races. Please note that such s...

Game crashes/freezes

If you experience game crashes/freezes, we recommend that you complete the following steps in order to avoid them:1) Clear the game cache:a....

Low/unclear item drop chances

The card packs give you a chance to get one of many items and there is no guarantee that the one you wanted will drop for you. However, your...

Request to change an inactive Club manager

Only the Club manager can appoint a new manager. If a Club manager has been inactive and hasn't earned any points for the full duration...

No Elite class events available

Elite class events require that you be advanced in the Career mode. Just keep progressing, and once you've reached the required level, you w...

Why don't I have a particular limited-time event, while other players do?

Sometimes, there are some unique events running for a particular group of players (there can be different conditions including, but not limi...

Can I synchronize my game progress between iOS and macOS?

It is possible to transfer or synchronize your game progress between iOS and macOS. In order to do this, you just need to log in using your ...

I bought a Legend Pass but I didn't get all the promised bonuses

Kindly note that the Legend Pass unlocks exclusive rewards for you in the Season Pass event, among which you will be able to collect exclusi...

I can't exchange messages with my club members in the club chat

Please note that the chat feature is one of the social features in the game. Thus if you are underage according to your country's regulation...

My position/rewards for the Grand Prix final rounds were incorrect

Kindly note that there was just a visual issue with the leaderboard positions, which caused you to see an incorrect position (higher than it...

My game freezes when opening ad rewards

We're aware of an issue affecting ads' rewards openings. While rewards are added correctly, if you tap the reward screen to skip the animati...

I don't have a discount for the pass

The discount is offered only for the players who bought a legend or a bundle pass in the previous season. It's working only for the Bundle p...

The Facebook Cookie Policy prompt blocks me from logging in to my game!

If you face this kind of issue while trying to log in to the game with your Facebook account, please try these workarounds:- Use the browser...

My club chat doesn't work, why? (Windows/Xbox/Steam)

The developers are aware of the issue and are working diligently to find a comprehensive solution. The fix will be included in the next upda...