To which countries do you deliver?

We currently ship to countries within the EU as part of a test for the Asphalt brand. In addition to the EU, we are now pleased to offer shi...

What is pre-registration?

As mentioned on the product pages, we'll be doing pre-registration for this EU drop. The website will open in early October and remain avail...

How long does it take to receive my item?

As mentioned in this FAQ article, we are using a pre-registration model. Once the limited-edition drop ends, we'll produce the merch and shi...

On Amazon, I pay €5 shipping; how come this is more expensive?

As much as we'd love to offer fast and free shipping, we're a small-scale merch shop and can't cover all the costs. To make up for this, we'...

Where are the items produced?

Our products are created in Europe with materials sourced from qualified, certified retailers. You can download the CSR report of our clothi...

What can I do if an item/size is sold out?

Please register here. You'll be among the first to know when a restock is happening or new products are coming.

What if my measurements are in between sizes?

If your measurements fall between sizes, we recommend choosing the larger size for a looser fit or the smaller size if you prefer a tighter ...

How do I find the right size?

On the product page, a size guide and video are available that show how you can estimate your size.

What if I want to return my package?

Please send your return to: Gameloft Merch Team, 14 rue Auber, Paris, France 75009. You have 14 days to return packages, starting from the d...

Do I have to pay custom duties or extra taxes?

Taxes are the responsibility of Gameloft. Gameloft reserves the right to modify this policy at any time.

What if my package is damaged when it is delivered?

Please use the button below to fill out a form, and we will look into the matter and get back to you ASAP with more information.We're not re...

What if my package gets lost?

Please use the button below to fill out a form, and we will look into the matter and get back to you ASAP with more information.

I have a problem with my parcel.

Please use the button below to fill out a form and we'll be happy to help you.