In order to find Microsoft Store order ID please follow these steps (for Firefox and Microsoft Edge):

  1. Sign in at https://account.microsoft.com/?ref=MeControl
  2. Go to Order History
  3. Click “View Details” for the needed Purchase
  4. Right-click under “Completed” status of the purchase   
    Click Inspect
  5. The Developer Tools window will open, with a preselected row   
  6. Look up 6 or 7 rows and find the line “<div id=“XXX-XXX-XXX”
    Double-click on the div id value (XXX-XXX-XXX)
  7. Right-click and copy the value
       
  8. Send the value to Customer Care

If you are using Google Chrome or Opera, please follow these instructions:

  1. Sign in at https://account.microsoft.com/?ref=MeControl
  2. Go to Order History
  3. Click “View Details” for the needed Purchase
  4. Right-click under “Completed” status of the purchase
     
    Click Inspect
  5. The Developer Tools window will open, without a preselected row   
  6. Keep the Developer Tools window open and repeat Step 4
    Now you'll have the preselected row   
  7. Look up 6 or 7 rows, find the line “<div id=“XXX-XXX-XXX”
    Double-click on the div id value (XXX-XXX-XXX)
  8. Right-click and copy the value  
  9. Send the value to Customer Care