I don't receive rewards after watching ads, why?

We’ve already noticed this issue and our devs are already looking into it. While the fix is in progress, we encourage you to try clearing yo...

I didn't get the reward after using Autoplay in Showroom Event!

We are aware of this problem and our team is actively investigating the root cause.Thank you for your patience while we work on the solution...

I can't purchase a Unite or Ultimate Pass on the Gameloft Club website, why?

We're currently aware of an issue preventing some players from completing purchases of the Unite and Ultimate Passes directly through the Ga...

Why can't I change my username?

We are aware that certain Android players are experiencing difficulties in modifying their usernames.We are currently investigating the unde...

I am experiencing performance issues. My game is lagging and has poor graphics.

Our developers are working to stabilize the game. Please bear with us as we roll out updates to address these issues. Be sure to check your ...

The new cars in the Garage do not appear in the Legend Store. Why?

We know you're excited to see the new cars in the Legend Store, but right now, they’re not showing up as they should.Our team is on it, maki...

I lost my progress after the update, even though I logged in with the same social network account.

Our team is actively working on a solution. In the meantime, if you notice any missing progress or cars, please wait about an hour and then ...

Why can't I find opponents in Multiplayer?

Having trouble finding opponents in Multiplayer? We know that’s no fun!Our team is looking into it to make sure matchmaking runs smoothly. S...

Unsupported Devices for Asphalt Legends

With the release of Asphalt Legends, the following devices will no longer be supported due to technical limitations:HUAWEI Honor 9 LiteHUAWE...

Why does the game crash in the Clash mode?

We are aware of the game crash issue in Clash mode and our team is actively working to resolve it as quickly as possible.While we work on a ...

The game has connection/synch issues.

Please be informed that the connection issue should be resolved by now. Please re-launch the game and reboot your Wi-Fi router (you may need...

Pausing Google Play's billing system for users in Russia

Due to payment system disruption, Google Play has paused its billing system for users in Russia as of March 10, 2022. This means users canno...

Connection errors in Multiplayer mode

If you are experiencing connection issues in Multiplayer, try the following procedure:- Close the app and relaunch it.- Power off and restar...

Not enough cars in Multiplayer

Hey, Legends!As you might know, each multiplayer season focuses on certain cars. Every time a multiplayer series begins, the list of cars ne...

I want a unique Club Logo!

Unfortunately, the customized Club Logos are currently unavailable until further notice.

Progress restoration/synchronization between two devices

Starting with Update 38 and the release of Asphalt Legends, the game will support cross-saving. This means that you'll be able to synchroniz...

Multiplayer lags

Several players reported that cars may appear from nowhere, move in a strange manner, etc. during Multiplayer races. Please note that such s...

Game crashes/freezes

If you experience game crashes/freezes, we recommend that you complete the following steps in order to avoid them:1) Clear the game cache:a....

Low/unclear item drop chances

The card packs give you a chance to get one of many items and there is no guarantee that the one you wanted will drop for you. However, your...

Request to change an inactive Club manager

Only the Club manager can appoint a new manager. If a Club manager has been inactive and hasn't earned any points for the full duration...

No Elite class events available

Elite class events require that you be advanced in the Career mode. Just keep progressing, and once you've reached the required level, you w...

Can I synchronize my game progress between iOS and macOS?

It is possible to transfer or synchronize your game progress between iOS and macOS. In order to do this, you just need to log in using your ...

Why don't I have a particular limited-time event, while other players do?

Sometimes, there are some unique events running for a particular group of players (there can be different conditions including, but not limi...

I bought a Legend Pass but I didn't get all the promised bonuses

Kindly note that the Legend Pass unlocks exclusive rewards for you in the Season Pass event, among which you will be able to collect exclusi...

I can't exchange messages with my club members in the club chat

Please note that the chat feature is one of the social features in the game. Thus if you are underage according to your country's regulation...

My position/rewards for the Grand Prix final rounds were incorrect

Kindly note that there was just a visual issue with the leaderboard positions, which caused you to see an incorrect position (higher than it...

My game freezes when opening ad rewards

We're aware of an issue affecting ads' rewards openings. While rewards are added correctly, if you tap the reward screen to skip the animati...

I don't have a discount for the pass

The discount is offered only for the players who bought a legend or a bundle pass in the previous season. It's working only for the Bundle p...

[NO FB LOGIN POSSIBLE, FAQ DISCONTINUED] The Facebook Cookie Policy prompt blocks me from logging in to my game!

If you face this kind of issue while trying to log in to the game with your Facebook account, please try these workarounds:- Use the browser...

I have a problem with my parcel.

Please use the button below to fill out a form and we'll be happy to help you.

To which countries do you deliver?

We currently ship to countries within the EU as part of a test for the Asphalt brand. In addition to the EU, we are now pleased to offer shi...

How long does it take to receive my item?

As mentioned in this FAQ article, we are using a pre-registration model. Once the limited-edition drop ends, we'll produce the merch and shi...

On Amazon, I pay €5 shipping; how come this is more expensive?

As much as we'd love to offer fast and free shipping, we're a small-scale merch shop and can't cover all the costs. To make up for this, we'...

Where are the items produced?

Our products are created in Europe with materials sourced from qualified, certified retailers. You can download the CSR report of our clothi...

What can I do if an item/size is sold out?

Please register here. You'll be among the first to know when a restock is happening or new products are coming.

What if my measurements are in between sizes?

If your measurements fall between sizes, we recommend choosing the larger size for a looser fit or the smaller size if you prefer a tighter ...

How do I find the right size?

On the product page, a size guide and video are available that show how you can estimate your size.

What if my package is damaged when it is delivered?

Please use the button below to fill out a form, and we will look into the matter and get back to you ASAP with more information.We're not re...

What if I want to return my package?

Please send your return to: Gameloft Merch Team, 14 rue Auber, Paris, France 75009. You have 14 days to return packages, starting from the d...

What if my package gets lost?

Please use the button below to fill out a form, and we will look into the matter and get back to you ASAP with more information.

Do I have to pay custom duties or extra taxes?

Taxes are the responsibility of Gameloft. Gameloft reserves the right to modify this policy at any time.

What is pre-registration?

As mentioned on the product pages, we'll be doing pre-registration for this EU drop. The website will open in early October and remain avail...