The Facebook Cookie Policy prompt blocks me from logging in to my game!

If you face this kind of issue while trying to log in to the game with your Facebook account, please try these workarounds:- Use the browser...

Pausing Google Play's billing system for users in Russia

Due to payment system disruption, Google Play has paused its billing system for users in Russia as of March 10, 2022. This means users canno...

Cannot teleport with Faction Teleport

If you are too far or not a member of the Faction, you won't be able to use Faction Teleport—the game will suggest you use Elite Teleport in...

Kicked out of the faction

Players can be removed from a faction if they have been inactive in the game for a certain period of time. This period of time depends on th...

Maintenance Break schedule

We conduct maintenance every Friday at 10:00 GMT. It usually lasts less than 5 minutes. Naturally, you might have trouble accessing the game...

Negative amount of Medals

Our players have complained that they have a negative amount of Medals after getting a refund. Please note that this is normal game behavior...

Commander not applying Stamina points

We know that sometimes Commander Stamina points are not properly added to the total. This is a known problem and we will fix it in the next ...

No Decrypted Maps for Renegade battles

During the "Hiring Staff" event, with each attack against Renegades, players have a 15-20% chance to get a full Decrypted Map. The rules of ...

I don't get Engineers when my army comes back from a Deposit!

We've noticed that there's some confusion about the conditions for getting an Engineer from a mine. First, you need to gather all resources ...

Wrong costs for speeding up

We know that some of you noticed that speed-up costs vary. This is a graphics issue and we've already started working on a fix. We are very ...

The number of my medals and other items shows as a negative number after a refund

When a purchase is refunded, all purchased content is deducted from your game, e.g., medals, items, etc. If you spend some of the purchased ...

How does the Crafting system work?

The Crafting system has 5 quality types:1. White2. Green3. Blue4. Purple5. Yellow/GoldIn order to get a 100% chance of getting any desired q...

Chat is not working

This is a known issue and our team is already working on a fix. We are sorry for the temporary inconvenience!

I can't buy the Monthly Card because the game says that I have already bought this item

We know about this issue and are already working on the appropriate solution. The fix is expected ASAP. We apologize for any temporary incon...

The number of troops sent is wrong

Please be informed that Presets will reset if the size of the Preset exceeds your current army size, the target changes states (e.g., the ta...

Reports issue: XP from Level-41 Renegades is wrong

We are aware of this problem and are already working on it. The fix will be implemented in the next game update. We are sorry for any inconv...

I lost my extra units

If you get reports with extra losses, it means your lower-tier units were killed to make space for the higher-tier ones in your Garage. This...

Faction Chat is not working (or Faction Chat redirects to the Global one)

Our Faction Chat now redirects players to the Global one, unfortunately. Our developers are already aware of this issue and it will be fixed...

Commander level is undefined

If you are unable to manage your Commander's weapon because you get an error that says the level is "undefined," we are sorry. Our developer...