Can I buy products in the Gameloft Store and use them in-game?

Yes, all items or packs that you buy from the Gameloft Store will automatically appear in your in-game account, ready to be used.

How can I buy an offer?

To buy offers for your favorite games, you need to link your in-game progress to the Gameloft Club. When this is done, you will get access t...

Where can I find the packs after completing a purchase?

After you complete a purchase, the content will appear directly in the game you bought it for. Please make sure that the transaction was com...

My purchase hasn't arrived!

When you make a purchase via the Gameloft Club Shop, the content is automatically added to your game.There is no pop-up inside the game to l...

Why didn't I receive the pack I bought?

All successful purchases will appear in your game. Please make sure that your transaction was successful, and that you see it in your Transa...

Can I buy multiple packs in one purchase?

One offer = one transaction. To make multiple purchases, you need to make a separate transaction for each of them.

What should I do if I bought a pack using the wrong account?

In such a case, please reach out to Customer Care through the link at the bottom of the FAQ page and provide the necessary details.

What should I do if I changed my mind about the pack I bought?

In such a case, please reach out to Customer Care through the link at the bottom of the FAQ page and provide the necessary details.Please co...

What are the available payment methods?

You can make your purchases using a credit card, Google Pay or Apple Pay.

Why can't I find my transaction anywhere?

In your Transaction History, you will only see successful transactions. If your transaction is not there, there was probably a problem with ...

Why was my transaction refused?

Transactions may be declined for multiple reasons related to the payment method. Please carefully check the details you have entered or try ...