My game doesn't function properly.
Troubleshooting
I have no connection!
Where can I find my Player ID?
Accounts and progress
What is the maximum character level?
General
My account is banned! Why?
Banned
How can I unlock more characters?
The Facebook Cookie Policy prompt blocks me from logging in to my game!
Pausing Google Play's billing system for users in Russia
Why am I not seeing the Events?
Can I play the battles in Heroes of the Dark?
How can I obtain stronger gear for my characters?
More
How to find Microsoft Store order ID?
I cannot make a purchase!
My purchase didn't show up in the game.
My game is crashing!
I want to contest the banning of my account!
Need more help?
