What can I do if I was charged for a purchase, but I didn't receive it?

Normally the purchase should appear in the game instantly. If that didn't happen, please exit the game, make sure that you are properly conn...

I cannot make a purchase!

Below are some steps that usually help to fix various billing errors:- Open the Settings on your phone and go to App Manager/Storage, find t...

My purchase didn't show up in the game.

Sometimes your purchase might take a while to arrive in your account. This is often due to a delay somewhere along the line between your cre...

Why was I charged extra for an in-app purchase?

You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...

Can I play this game without making any purchases?

Sure! Our game is fully free to play and offers different ways for users to earn free currency and essential items. You can earn free curren...

Where can I find my purchase history and receipts?

Any purchases you make in Sniper Champions are handled via Google Play or the App Store and, as such, Gameloft assumes no responsibility for...

Why have the prices for in-app purchases increased in some countries?

Sometimes vendors like Google Play and App Store make adjustments to app prices in specific markets. This is often due to, for example, exch...

How do I restrict in-app purchases?

iOSTo set in-app purchase restrictions:1. Open the Settings app, tap "Screen Time", enable Screen Time if you haven't already done so, then ...

My device does not seem to be compatible with the game anymore.

Sometimes you might see an alert indicating your device is not compatible when you try to download an update of one of our games from Google...