My purchase didn't show up in the game.

Sometimes your purchase may take a while to arrive in your account. This is often due to a delay somewhere along the road between your credi...

Why was I charged extra for an in-app purchase?

You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...

Can I play this game without making any purchases?

Sure! Our game is fully free to play and offers different ways for users to earn free Gems and essential items. You can earn free Gems and i...

Where can I find my purchase history and receipts? (Android and iOS)

Any purchases you make in Idle Siege are handled via Google Play/AppStore and as such Gameloft assumes no responsibility for the process.And...

Why have the prices for in-app purchases increased in some countries?

Sometimes vendors like Google Play and AppStore make adjustments to app prices in specific markets. This is often due to, for example, excha...

How do I restrict in-app purchases?

iOSTo set in-app purchase restrictions:1. Open the Settings app and visit Screen Time. Enable Screen Time if you haven’t already done so, th...