If you are still missing your Founder's Pack rewards, please reach out to Gameloft Customer Care for further assistance.

However, please note the following:

- The Moonstones you get from the Founder's Pack are platform-specific. This means you can only spend these platform-specific Moonstones on the related platform.

- If you purchase Disney Dreamlight Valley on a console (Nintendo Switch™/Xbox/PlayStation), only the primary account (the account that purchased the game) will be able to claim the benefits provided by the Deluxe and Ultimate Founder's Pack Editions if purchased (cosmetic items + Moonstones). All other accounts on the console will receive the benefits provided by the Standard Pack.