Hi, how can we help you?

Why is my game not connecting after the update?

My progress in Season Missions is not registered.

I placed in the top 10% of the recent Arts and Crafts (Forky) event and didn’t receive the Forky livery reward.

How to report a Security Vulnerability or Data Security Issue

What is the size of the game?

Do I need to be connected to the Internet to play?

Where can I find my Player ID?

How do I save my progress?

How do I level up in the game?

What are events?

What are Leaderboard Events?

What can I win in an event?

Will I lose any Racer Shards from my inventory under the new system?

How will I be able to earn additional Upgrade Coins?

Will Epic-rarity Racers require more Upgrade Coins to upgrade than Common- or Rare-rarity Racers?

How to find Microsoft Store order ID?

How do I earn game currencies?

Is Disney Speedstorm free-to-play?

How do I progress in the Season Tour?

How do I unlock Season Tour races?

How do I earn Medals?

How do I join a Multiplayer race?

What is the Golden Pass and how does it work?

What are the benefits of the Golden Pass?

How long are Golden Pass rewards available for?

What are the Daily Specials?

Why don't I receive the Shards I actually need?

Can I play with my friends who are using other platforms?

Does Speedstorm support Steam Deck?

Which iOS devices does Disney Speedstorm currently support in Soft Launch?

How can I create an account?

How can I change my password?

How can I close or delete my account?

What is the Gameloft Store?

If I get Disney Speedstorm from the Gameloft Store, can I still play with my friends on other platforms?

Why are you asking for my e-mail when making a purchase?

My account is banned! Why?