I have no connection to the game!

Please try these steps, they usually help to resolve most connectivity problems:- Make sure your Wi-Fi network is stable and password-protec...

I am stuck and cannot complete the tasks!

The game is currently in early access, so unfortunately the content ends after completing Granny Isabel's room. If your are unable to make p...

My profile has been reset, I've lost all my progress! Help!

Please contact us by clicking the 'Contact us' button below. We will need your Player ID that you can find either in the bottom right corner...

I want to play on a different device, can I transfer my progress over?

Unfortunately since this game is still in development, transferring your progress over to a new devices is not yet possible. 

I'm not getting ads when I click on the lottery wheel or the "watch ad" button!

We recommend you, if it is possible, to try a different connection from a different provider which would allow you to use the full functiona...

I'm not getting rewards for watching ads.

Please turn off your device for a minute or two;Then turn on your device and check whether the application is working properly;Make sure you...

My chests and packages are not opening on the merge board.

Please try restarting your game. If this still does not resolve the issue, then please reach out to Customer Care within the game's Settings...