Here is how to contest your account ban in three easy steps:

Step 1
- Go to our Self-Help page here.
- Find the "Contact Us" icon and select it.
- Fill out the form.
- Enter your email.
- Select "Banned Account" from the Problem Category drop-down list.
- Select "Submit" and complete the CAPTCHA.
- Check your email -- there should be an auto-reply with the Conversation ID (bottom-right corner).

Step 2
- Open the game.
- Tap the "Customer Care" icon on the banned account message pop-up.
- Insert the same email address and Conversation ID that you received in the auto-reply at the end of Step 1.
- Select "Submit".

Step 3
- Wait for one of our Customer Care Agents to reach out.
- Be patient :)