If you're having technical problems, try some of these steps:

1. Check the Known Issues articles. It's quite possible that we've already spotted the problem and are doing our best to fix it.
2. Restart your device.
3. Check for available game updates in the store you downloaded the game from.
4. Check for available software updates for your device.
5. Make sure your device meets the minimum system requirements for proper gaming.
OS Version:
Windows 10 (64-bit version only)
Processor:
i3-4160 @ 3.60GHz (4 CPUs), Intel Core i3-4170, AMD FX-8300
Memory: 2 GB
Graphics: NVIDIA GeForce GT 730 or AMD Radeon™ R7 360
Network: Broadband Internet Connection
DirectX Version: 11
Disk Space: 2 GB
6. Delete the game and reinstall it. Note that you will lose your saved progress.