In order to find Microsoft Store order ID please follow these steps (for Firefox and Microsoft Edge):
- Sign in to https://account.microsoft.com/?ref=MeControl
- Go to Order History
- Click “View Details” for the needed Purchase
- Right click under “Completed” status of the purchase
Click Inspect - Developer Tools window will open, with a preselected row
- Look up 6 or 7 rows, find the line “<div id=“XXX-XXX-XXX”
Double click on the div id value (XXX-XXX-XXX) - Right click, copy the value
- Send the value to Customer Care
In case you use Google Chrome or Opera, please follow these instructions:
- Sign in to https://account.microsoft.com/?ref=MeControl
- Go to Order History
- Click “View Details” for the needed Purchase
- Right click under “Completed” status of the purchase
Click Inspect - Developer Tools window will open, without a preselected row
- Keep Developer Tools window open and repeat Step 4
Now you'll have the preselected row - Look up 6 or 7 rows, find the line “<div id=“XXX-XXX-XXX”
Double click on the div id value (XXX-XXX-XXX) - Right click, copy the value
- Send the value to Customer Care