Known Issues

After the latest update, I have not been able to load the game. The game is stuck on the loading page.

Dear Kingdomers, please don't worry; we are aware of this issue and our developers are working on the solution. Apologies for the temporary ...
I receive magic rewards only for video ads that should gift me with chests or gems.

Dear Kingdomer, please don't worry; we are aware of this issue and our developers are working on the solution. Apologies for the temporary i...
Pausing Google Play's billing system for users in Russia

Due to payment system disruption, Google Play has paused its billing system for users in Russia as of March 10, 2022. This means users canno...
I am watching ads but most of the time it gives me no rewards.

Dear Kingdomer, please try to close the game and launch a new game session. This way, you should get all the previously missed rewards, and ...
My game randomly crashes, freezes, or lags! What should I do?

If your game crashes or freezes at random points, we suggest that you follow these troubleshooting steps that usually help to resolve most t...
My game gets stuck at the loading screen

If your game loads endlessly, please follow these troubleshooting steps that will help to resolve most technical issues: - Turn your Wi-Fi ...
How do I transfer my progress to another device (between iOS devices)?

All you need to do is to log into the same social network account (Facebook / Game Center) you previously used in the game. Please note that...
How do I transfer my progress to another device (between Android, iOS and Windows devices)?

In case you want to transfer your progress between Android, iOS and/or Windows devices, you will need to log into the account (Facebook) you...
How do I transfer my progress to another device (from iOS/Android/Windows to Amazon and vice versa)?

If you are permanently transferring from an Amazon device to Android/iOS/Windows, or from Android/iOS/Windows to an Amazon device, please co...
Connection error

If the issue happens when you’re playing on a Mobile Data connection, try to see if it still happens while using a Wi-Fi connection. If you ...
The shadows are gone from my game, and I can no longer zoom out as far as I previously could.

Please rest assured that these changes were intended to optimize the gameplay for your devices. We appreciate your understanding. If you hav...

Known Issues

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