Minimum System Requirements for optimal game performance

The following are the minimum system requierements for Asphalt 9.Windows/SteamOS: Win 10 (10.0.16299) and aboveProcessor: Intel® Core™ i3...

Do I need to be connected to the Internet to play?

Yes, the game requires an Internet connection to stay in touch with players all across the world.For the best experience, we recommend playi...

Does Asphalt 9 support AirPlay mode?

Yes. In order to play via Apple TV, please follow these steps: 1. Go to your multitasking bar by double-clicking your Home button. 2. Swipe ...

Can I play with my friends who are using other platforms?

Unfortunately, for now the game does not support cross-platform play. This means that players using one platform (Android, iOS, Windows) are...

I'm having issues with China's Alibaba version of the game or I'd like to transfer my game there.

Please note that our game is not officially supported in China. We recommend that you launch the official China game version of Asphalt 9: L...

My device is not supported (32-bit device)

Starting with version 3.0.x, games downloaded from the Samsung or Huawei stores will no longer support 32-bit devices.You should be able to ...

Changes I made to my emoticon settings in my profile don't get saved.

Tapping the "home" icon will reset all changes. In order to save your changes, you should instead tap the "back" icon at the top left.

My cars are not visible in the Garage. Why?

In order to keep your car gallery clean and easy to navigate, we’ll be hiding some of the existing cars that don’t have any available source...

What is a "Wild Card"?

The ""Wild Card"" is a new type of reward that can be used to star up cars.If you already own a car, you can exchange the Wild Cards for a b...

How can I use a Wild Card?

If you have a one-star car, you will be able to convert the one-star Wild Card (of the same class as the car) for that car.Once your car is ...

When can auto-claim be unlocked?

Auto-claim unlocks at garage level 12.

Can auto-claim be turned off?

No, it can't. It is a built-in feature.

Why are there no more ads available?

Ads are not unlimited and sometimes our servers can be out of ads. Thus, after you watch a lot of ads and there are no more available at the...

Why are my club Milestones grayed out without the possibility to claim the rewards?

This is due to the fact that you made some movements between clubs, so we suggest not changing clubs to avoid this in the future.

Why did the duration time of the event change?

Sometimes the duration for some events can be changed by the game team, but this is always for important reasons. The aim is to prevent our ...

I received a notification saying this account is logged in from another device. Why?

You may get this kind of message when you are logged in to your game account on several devices at once.Thus we recommend that you make sure...

What are Wild Card donations?

A new community-inspired game feature. You and your Clubmates will be able to request and donate Wild Cards from 1 to 3 Stars for any Class....

Is Split-Screen Mode available on Xbox?

Yes. We introduced this feature with the new update. It is nestled in the Multiplayer menu and is unlocked upon reaching 20 Flags. You and y...