The screen is too large, and I can’t claim Grand Prix rewards.

The team is aware of the problem and investigating the issue. We apologize for the inconvenience!

I can't find the exclusive event for the Cadillac Cien Concept in the game.

Please don't worry: the event didn't disappear. Our game team just changed the order of the daily events and the exclusive event for the Cad...

Cheater report option doesn’t work on iOS.

Our game team is working to fix the problem as soon as possible.In the meantime, possible cheaters can be reported to Support.

The reward screen illustrating the contents of the pack(s) bought for real money aren’t shown in the game.

Our game team is aware of the problem and working on a solution.

Business paused in Russia and Belarus

Gameloft is pausing all business in Russia and Belarus. We are removing our games from the stores. This means that the game will not be avai...

Pausing Google Play's billing system for users in Russia

Due to payment system disruption, Google Play has paused its billing system for users in Russia as of March 10, 2022. This means users canno...

Connection errors in Multiplayer mode

If you are experiencing connection issues in Multiplayer, try the following procedure:- Close the app and relaunch it.- Power off and restar...

Not enough cars in Multiplayer

Hey, Legends!As you might know, each multiplayer season focuses on certain cars. Every time a multiplayer series begins, the list of cars ne...

I want a unique Club Logo!

Unfortunately, the customized Club Logos are currently unavailable until further notice.

Progress restoration/synchronization between two devices

Please note that Asphalt 9 does not currently support cross-platform play. Your progress can only be transferred between devices with the sa...

Multiplayer lags

Several players reported that cars may appear from nowhere, move in a strange manner, etc. during Multiplayer races. Please note that such s...

Game crashes/freezes

If you experience game crashes/freezes, we recommend that you complete the following steps in order to avoid them:1) Clear the game cache:a....

Low/unclear item drop chances

The card packs give you a chance to get one of many items and there is no guarantee that the one you wanted will drop for you. However, your...

Request to change an inactive Club manager

Only the Club manager can appoint a new manager. If a Club manager has been inactive and hasn't earned any points for the full duration...

No Elite class events available

Elite class events require that you be advanced in the Career mode. Just keep progressing, and once you've reached the required level, you w...

Why don't I have a particular limited-time event, while other players do?

Sometimes, there are some unique events running for a particular group of players (there can be different conditions including, but not limi...

Can I synchronize my game progress between iOS and macOS?

It is possible to transfer or synchronize your game progress between iOS and macOS. In order to do this, you just need to log in using your ...

I bought a Legend Pass but I didn't get all the promised bonuses

Kindly note that the Legend Pass unlocks exclusive rewards for you in the Season Pass event, among which you will be able to collect exclusi...

I can't exchange messages with my club members in the club chat

Please note that the chat feature is one of the social features in the game. Thus if you are underage according to your country's regulation...

My position/rewards for the Grand Prix final rounds were incorrect

Kindly note that there was just a visual issue with the leaderboard positions, which caused you to see an incorrect position (higher than it...

My game freezes when opening ad rewards

We're aware of an issue affecting ads' rewards openings. While rewards are added correctly, if you tap the reward screen to skip the animati...

I don't have a discount for the pass

The discount is offered only for the players who bought a legend or a bundle pass in the previous season. It's working only for the Bundle p...