Merch

To which countries do you deliver?

We ship only within the EU for now.
How long does it take to receive my item?

It generally takes 10 working days, depending on the destination.
On Amazon, I pay €5 shipping; how come this is more expensive?

1. We are not Amazon.2. Our warehouse is located in Belgium and we are partnered with a specialized logistical company for clothing & me...
Where are the items produced?

You can download the CSR report of our clothing partner here.
What can I do if an item/size is sold out?

Please register here and be among the first to know when a restock is happening or new products are coming.
What if my measurements are in between sizes?

If your measurement is between sizes, you can choose to go for the bigger size if you prefer a looser fit, and if you prefer a tighter fit, ...
How do I find the right size?

On the product page, a size guide and video are available that show how you can estimate your size.
What if I want to return my package?

Please send it to: Gameloft Merch Team, 14 rue Auber, Paris, France 75009There is a 14-day window to return packages, counted from the day t...
Do I have to pay custom duties or extra taxes?

Gameloft takes care of these costs. Gameloft reserves the right to change this at any time.
What if my package is damaged when it is delivered?

Please use the button below to fill out a form, and we will look into the matter and get back to you ASAP with more information.
What if my package gets lost?

Please use the button below to fill out a form, and we will look into the matter and get back to you ASAP with more information.
I have a problem with my parcel.

Please use the button below to fill out a form and we'll be happy to help you.

Merch

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