I accidentally dropped a squid while my Inventory was full, and now I can't pick it up.

We are aware of an issue where players are unable to pick up items, such as a squid, that were dropped when their Inventory was full. This c...

All my mossy logs spawned in the water. I can't reach them and they ruin the view.

We understand that some players have found their mossy logs spawning in the water, making them hard to reach and spoiling the beautiful view...

There is a graphics issue when wearing the Gray Winter Gala Gown; the dress doesn't look right.

We are aware of a graphics issue affecting the Gray Winter Gala Gown. Some players have noticed that the dress doesn’t shimmer with the eleg...

My Character constantly freezes while harvesting or planting.

We’ve heard that some characters are freezing like enchanted statues while harvesting or planting. This can certainly disrupt the flow of yo...

Camera view goes under the ground in the Mythopia Biome.

It seems some players have found their camera view slipping into the depths of Mythopia, as if drawn into the mysterious underworld below. W...

There's an invisible barrier on the bridge between the Beanstalk Marshes and Mount Olympus. I am unable to cross the bridge that links the Beanstalk Marshes and Mount Olympus, despite both Biomes being unlocked.

Some players have encountered an invisible barrier on the bridge between the Beanstalk Marshes and Mount Olympus, as if a mischievous enchan...

I can't reach items that spawn in the ruins of the Fallen Fortress.

It seems that some spawned items hiding in the ruins of the Fallen Fortress are proving to be just as elusive as the ancient secrets buried ...

Why can’t I purchase Disney Dreamlight Valley: Enchanted Edition on the Mac App Store?

Unfortunately, due to the current setup of the Mac App Store and the game, Disney Dreamlight Valley: Enchanted Edition is not available on t...

I purchased The Storybook Vale / The Storybook Vale: Magical Edition but did not receive the bonus rewards.

Please ensure you are playing on the primary account, as only the primary account is eligible for the rewards, which include Moonstones, exc...

I get "Purchase Error #7: The content of the bundle could not be found" when trying to make a purchase from the Premium Shop.

Some players have encountered a pesky “Purchase Error #7” while trying to acquire treasures from the Premium Shop. It seems the contents of ...

I cannot purchase any wallpaper or flooring from Scrooge's Store.

It seems that some players are encountering a mischievous problem when trying to purchase wallpaper or flooring from Scrooge's Store. The it...

I am making Spaghetti Arrabbiata for Remy's quest, but I get Veggie Pasta instead.

It seems that when some players try to prepare Spaghetti Arrabbiata for Remy’s quest, the magic in the kitchen gets a little confused, resul...

I removed some Inkies, but they are not counting towards the Storybook Duties and/or Storybook Vale achievements in the expansion.

It seems that some pesky Inkies are being removed, but their mischief isn’t properly recorded in the Storybook Duties or Storybook Vale achi...

When I try to pick up the Yellow Tale Cone Flowers under the bridge in the Bind, the game freezes.

It seems that trying to gather the Yellow Tale Cone Flowers under the bridge in the Bind has caused some players to find their game frozen i...

I didn't receive my exclusive items from the Enchanted Edition.

It seems that the exclusive items from the Enchanted Edition have gone missing for some players, as if they’ve slipped into a hidden realm! ...

On PlayStation®, I cannot submit DreamSnaps after Update 13. There is no triangle button to submit.

The issue can be fixed by re-enabling the cross-play settings.Here is how you can do this:Open Disney Dreamlight Valley: Start the game and ...

There are ghost sand piles stuck on the ground on my Dazzle Beach that I cannot interact with. I cannot walk over or decorate over them. They are just stuck there. How do I get rid of these?

Some players have discovered mysterious ghost sand piles stuck on Dazzle Beach, as if enchanted to stay in place. These piles can’t be inter...

Zero Companion House doesn't allow any animal companions to be assigned.

To resolve the issue, please follow these steps:    Open the Furniture menu;    Select the Zero Companion House and dele...

'Error code: 6' pops up when I try to visit other players' valley in Multiplayer mode in order to buy something for Scrooge Store.

We are aware of the 'Error Code: 6' issue occurring when players visit each other's valley in Multiplayer mode, specifically when attempting...

I have a problem with the illumination at night. Nothing is illuminated.

It seems that the magical lights that brighten the night have gone dim, leaving the world shrouded in unexpected darkness. While the stars a...

After Update 13 my hand cursor has disappeared and I can no longer decorate.

We’ve introduced a new control scheme for Edit Mode as part of the Quality of Life changes in Update 13. By default, players have been switc...

How can I use wings as gliders?

Wings are available in both the "Back" and "Gliders" categories.If you choose wings in the "Back" category, they will have only an aesthetic...

Controls scheme was changed after the last update. How can I switch the control scheme?

We’ve introduced a new control scheme for Edit Mode as part of the Quality of Life changes in Update 13. By default, players have been switc...

Crocodiles are facing the wrong way when I approach to feed them.

It seems that the crocodiles have been acting a bit bashful lately, turning away when adventurers approach to feed them. Perhaps they’re fee...

I can't upgrade Moana's Boat.

It seems that some players are finding it tricky to upgrade Moana’s Boat, as if the ocean’s magic is temporarily out of sync. We know how im...

I can't purchase anything from Scrooge's Store. When I click to order something from him, the game freezes.

It seems that Scrooge’s Store is having a bit of trouble with its magic, causing the game to freeze when players try to place orders. We und...

After the update, I received several letters in my inbox from new and old Characters. Are they supposed to have gifts attached? I can't claim the gifts.

This mail is just informative mail that was sent in order to help players complete the Quest.These letters do not contain any gifts. There i...

Tiana has completely disappeared from my Valley. I cannot find her anywhere.

Oh no! It seems Tiana has mysteriously vanished from the Valley, leaving players unable to find her anywhere! It’s as though she’s been swep...

Daily Blue Moonstone Chests do not spawn

Please note that one moonstone chest will spawn daily anywhere outdoors in the Valley on paved or unpaved ground when you log in to the game...

I placed a table under 'The V8 Cafe' and now the Edit mode is broken!

Oh dear! It seems that when a table was placed under "The V8 Cafe," the Edit mode decided to go on a little vacation, leaving you unable to ...

I receive a "Login error," which states, "Cannot connect to online services. Continue playing in offline mode."

Oh no! It seems some players are running into a "Login error" that says, "Cannot connect to online services. Continue playing in offline mod...

My Moonstone balance appears to be slightly different than it was when I last played.

Following the most recent update, some players have reported a small discrepancy in the number of Moonstones they appear to have in-game, pa...

I receive Star Coins instead of Memories during the Event.

This is normal behavior. You have a certain chance to receive a new Memory Piece. If you already own the Memory Piece that has been spawned,...

I receive the error message "Online Services Unavailable. The game is experiencing some connectivity issues with online services."

It seems that some players are receiving the message "Online Services Unavailable," as if a magical storm is temporarily disrupting the conn...

The Winter Palace House Style does not have the "Interact" command for launching fireworks.

It seems that the Winter Palace House Style is missing the magical "Interact" command for launching fireworks, leaving celebrations feeling ...

The Dreamlight Duty "Remove Small Night Thorns" isn't progressing.

It seems that the Dreamlight Duty "Remove Small Night Thorns" is under a curious spell, leaving some players unable to see their progress gr...

I can't pick up or move Furniture (Ex. a bookcase, a table).

You should try to turn your camera in such a way that you are looking at the bookcase/table from behind from a position between it and the w...

I can't put Furniture into the corners of a House.

It seems that some house corners are being a little stubborn, refusing to let furniture settle into place. While your decorating dreams may ...

I can't find Oswald, even though he is shown on the map.

It seems that Oswald is playing an unexpected game of hide-and-seek! While he shows up on the map, he’s proving to be quite elusive in the g...

When interacting with the gong in the Mulan Realm, the game becomes unresponsive and needs to be shut down and restarted.

We are continuously working on the stability of the game. Sorry for the temporary inconvenience!

I can't purchase an item from the Premium Shop. It says "Not enough currency"!

It seems that some players are being stopped by an unexpected message, "Not enough currency," when trying to purchase items from the Premium...

I can't scroll when I'm looking through my Collections.

It seems that the magic in the Collections menu is taking a little nap, leaving some players unable to scroll through their treasures and di...

Some of the attractions are not working!

It seems that some of the attractions in your magical world are feeling a little out of sorts and aren’t working as they should. We know how...

I can't reach a cake behind a counter in the Ratatouille Realm!

It seems that a mischievous cake in the Ratatouille Realm has tucked itself away behind the counter, just out of reach! We understand how im...

I do not get new clothes in Scrooge's Store!

This situation may occur if you've purchased all the clothing items that are currently available.If you've bought them all, there will be no...

When I'm cooking certain items outdoors in the Valley or on Eternity Isle, it causes my game to freeze.

We are currently investigating the root cause of this issue, but it can be avoided by cooking while inside buildings or in realms.These cook...

Kristoff's Stall disappeared from my game.

Please check the Furniture tab in your Inventory. It should be there under the House filter.For more information, please check the screensho...

My Villagers no longer display their favorite gifts of the day.

It seems that a little magic has faded, and your Villagers aren’t showing their favorite gifts of the day anymore! This makes it harder to k...

After Update 10, I have no duties for the current "A Day at Disney" Star Path.

It looks like the magic of the "A Day at Disney" Star Path has temporarily lost its sparkle for some players! After Update 10, the duties ha...

I can't find Oswald, even though he is shown on the map.

Kindly note that Oswald appears under the stairs between the Plaza and Meadow after unlocking him in the "The Spark of Imagination" Quest. W...

While cooking, the game won't recognize that I have Coal Ore.

Kindly note that in order for you to be able to proceed with cooking, you need to make sure that the Ingredients are added accordingly after...

I can't turn on the "Extra Object Limit" on PC.

Kindly note that in order to be able to enable the "Extra Object Limit" feature, you cannot be exceeding the "normal limit".If you are at 3,...

My game crashes and I get the error CE-38700-8 on PlayStation.

Oh no! It seems that some players are encountering a crash in the game, accompanied by the error code CE-38700-8 on PlayStation. This glitch...

My game randomly crashes on Xbox.

Uh-oh! It seems some players are encountering unexpected crashes on Xbox, causing their magical journey to come to an abrupt halt.But don't ...

My game randomly crashes on PlayStation® consoles.

Uh-oh! It seems some players are encountering unexpected crashes on PlayStation® consoles, causing their magical journey to come to an abrup...

My game randomly crashes on Nintendo Switch™.

Uh-oh! It seems some players are encountering unexpected crashes on Nintendo Switch™, causing their magical journey to come to an abrupt hal...

I cannot access the game due to "Game initialization error (#101)".

It seems the gates to the magical realm are momentarily locked for some players, with a "Game initialization error (#101)" standing in the w...

My Ancient Vacuum is missing a "collect all" option.

It seems the Ancient Vacuum has lost a bit of its magic, leaving behind the handy "collect all" option to gather resources in one sweep. But...

When I interact with the "Wardrobe menu," it causes additional "DreamSnaps" folders to appear in the menu under the "Requests" header.

We recommend rebooting the game as these folders disappear after that.

The "Merlin's Sample" item appeared in my Inventory. I do not need it there.

The "Merlin's Sample" item will be automatically removed from your Inventory during the next update.

I purchased the Dreamlight Armor costume set, but it's still displayed in the window of Scrooge McDuck's Store.

It is intended for the Dreamlight Armor costume set to appear in Scrooge McDuck's Store indefinitely. It won't disappear even after you purc...

Nothing drops from green Chests in the Monsters, Inc. Realm.

We recommend that you check the ground in the Laugh Floor where the Chest was located, as the pouch should be located there.

I placed some items on the table, and now I cannot remove them.

We are aware of the issue with removing items from tables, and we are working on a solution for it.Below is the list of affected items and t...

After I applied the Haunted Mansion House Dream Style, I noticed that my House's location shifted.

If you wish to put your House back in its original location after having placed the Haunted Mansion House Dream Style, you'll need to remove...

I cannot complete the "Lovely Monsters" Star Path Duty "Go angling for some multicolored shrimp."

Even though this Star Path Duty mentions "multicolored shrimp," you can use all types of shrimp to complete this Duty.

Once I unlock the Monsters, Inc. Realm, another Realm door on the top level of the Dream Castle loses its surrounding Night Thorns.

A curious magic seems to be at play! Unlocking the Monsters, Inc. Realm has caused another door on the top level of the Dream Castle to shed...

When I attempt to pass through the corner sections of rectangular flower beds (those crafted at Crafting Stations), my Avatar gets stuck.

Our developers have already been informed about this issue, and they are working on a solution.In the meantime, you can open the Map and tel...

Online services unavailable error on Mac

In order to solve the issue, please try to sign out of your Apple Account and then sign back in. You can do this from the System Settin...

When I try to purchase "Hazmat Suit Pants" or "Red and White Goggles" from Scrooge McDuck's Store, I get a "Transaction Error" message.

It seems Scrooge McDuck’s store has run into a tiny hiccup! Whenever you try to buy the "Hazmat Suit Pants" or the "Red and White Goggles", ...

When I enter my home in the Valley, my Energy does not get restored.

It seems the cozy warmth of home isn’t refilling your Energy as it should! Instead of feeling refreshed when stepping inside, your Energy re...

In the "Lovely Monsters" Star Path Duties, the reward is only 5 tokens for various tasks.

Kindly note that this is the intended behavior for the current Star Path.

When wearing Celia's Hair from the Star Path, the Forgotten is also wearing it.

It looks like Celia’s Hair from the Star Path comes with an unexpected surprise—when you wear it, the Forgotten decides to match your style!...

I previously equipped my female Avatar with a Yellow Headwrap and Earrings and now I can't swap back to that Avatar if using a male Avatar.

If you have a female Avatar mannequin that is not using Yellow Headwrap and Earrings, you can equip that style directly from the mannequin w...

I can't dig in most of the Grasslands.

Unfortunately, digging in the Grasslands is impossible at the moment.We are checking how to improve the situation.

Aladdin and Ancient Civilization items are missing from the Collection.

It seems a bit of magic has gone astray—Aladdin and Ancient Civilization items have mysteriously vanished from the Collection menu!But fear ...

"Authentication token failed" error in Multiplayer

Oh no! Some players trying to enter Multiplayer mode are being stopped by an "Authentication token failed" error, as if a magical gate refus...

I can no longer log in to my account on macOS. I get this error message: "Login Failed: Your account has not been authorized to log in."

We are aware of this issue and our developers are working on resolving it.Meanwhile, we suggest using the following work-around: Go to ...

My game crashes when I "Go deeper into Eternity Isle" on Nintendo Switch.

A troublesome glitch is blocking the path deeper into Eternity Isle for some Nintendo Switch players, causing the game to crash just as the ...

I receive the error "The store is unavailable. Please come back later." when trying to purchase "A Rift in Time".

Please reboot your device, restart the game and try to make the purchase again.

I purchased the A Rift in Time Expansion Pass, but can't find the related content in my game.

Please make sure that you have claimed it on the same platform where it was purchased.

Tropical Wood is not respawning in the game.

It seems the Tropical Wood has gone into hiding, refusing to respawn in the world! Without it, gathering this valuable resource has become q...

The Haunted Mansion Bundle is not appearing in the Premium Shop.

The Haunted Mansion Bundle has been temporarily removed from the Premium Shop for technical reasons. The bundle will return to the Premium S...

I purchased the Tower of Terror, but it doesn't show up in my Inventory!

Please kindly note that the Tower of Terror is a piece of Furniture. It's not a House style.

I can't enter the Beach House.

The Beach House doors seem to be stuck, keeping some players from stepping inside and enjoying the seaside retreat!But fear not—our team of ...

I purchased the Ghostly "Zero" Fox Bundle, but I cannot find the fox in my Companions list.

Reload the game, check your Companions list and make sure that you scroll all the way down the game interface so that you don't miss the fox...

I get a "Game Initialization Error #201" message.

Oh no! A mysterious "Game Initialization Error #201" has appeared after the recent update, blocking the path to your adventures!Worry not—ou...

In-game timers are not aligned with Daylight Saving Time.

Following recent time changes as a result of Daylight Saving, some players have reported in-game timers (e.g. critter availability times) no...

Furniture disappears from Chez Remy.

In some rare instances, the furniture that should be present in Chez Remy does not spawn. We are aware of this matter and are looking into i...

Fountains overlap other objects in the Village.

It seems the fountains in the Village have a mind of their own, settling wherever they please—even on top of other objects! While they may l...

The game freezes/crashes while placing Pride Rock.

It seems that placing Pride Rock has caused an unexpected hiccup, freezing the game or making it crash—perhaps the savanna magic is a little...

I receive a "game initialization error #5" message.

A mischievous "Game Initialization Error #5" has cast a spell, keeping you from stepping into your adventure! It seems some unseen magic is ...

Where can I go to find out about what issues the devs are working on fixing?

Make sure to follow the Disney Dreamlight Valley Trello Issue Tracker Board! This is where the team provides regular updates on notable issu...

I still don't have my Founder's Pack rewards!

If you are still missing your Founder's Pack rewards, please reach out to Gameloft Customer Care for further assistance.However, please note...

My game Map is empty and frozen

A strange stillness has settled over your map—it’s empty, frozen in time, and refusing to guide you on your journey!Worry not, as our team o...

Crashes on Nintendo Switch™, Xbox and PlayStation

It seems an unexpected glitch is causing trouble across realms, leading to crashes on Nintendo Switch™, Xbox, and PlayStation. A troublesome...

Cloud Save Issues

Please try the following in order to solve the issue:Use your phone as a mobile hotspot, connect to it instead of your router, and use data ...

There are not enough Dream Shards in the Valley for me to finish a Quest.

Players can gather Dream Shards by removing Night Thorns (10 new Night Thorns appear every day) and feeding small critters their favorite th...

Clothing clips through other clothing.

You may run into some issues with clothing clipping through other items (most notably skirts with pants or shorts worn underneath). This min...

Clothing disappears after choosing certain accessories.

Some clothing may change or become unequipped when choosing other options. This is because not all items are compatible with each another.

Dapper WALL·E Dream Bundle: The outfit has not appeared in the Wardrobe.

Some players might be confused as the bundle features Avatar clothes, which the player will receive only after completing a Quest. The Dappe...

The red dot remains on the Dream Bundle after viewing it.

The red dot signifying new, yet-to-be-viewed content does not disappear as intended from the Dream Bundle tab after it has been opened.Our d...

I am unable to use the Tool wheel and can't use Tools as intended.

Here is a workaround: You should just hover over the required Tool and press the Tool wheel button again.

Xbox players get stuck on the loading screen.

For some Xbox players, the journey pauses before it even begins, with the loading screen refusing to budge! It seems an unseen force is hold...

The "Keep playing to unlock more missions." prompt for WALL·E will not go away despite completing all of WALL·E's missions.

This prompt to unlock additional missions appears as locked and does not disappear as intended.We are actively investigating the potential c...

Avatar skin texture changes color and pattern.

A variety of actions, including teleporting and weather events, cause your Avatar's skin texture to change to a variety of different colors ...

Achievements are not progressing.

Please note that achievements progress as soon as the closest milestone is claimed.

The Small Quirky Teapot from the community challenge has not been added.

The Small Quirky Teapot seems to have gone on its own little adventure instead of arriving as planned from the community challenge!Worry not...

I can't customize clothes in the Touch of Magic tool.

The magic of customization seems to be on pause, preventing players from designing their own enchanted outfits with the Touch of Magic tool!...

The "Golden Potato" promo-code has expired.

There is a new process that players can go through to get the Golden Potato.Kindly note that the code is no longer required to gain the Gold...

I didn't receive my Twitch Drops reward.

In order to be able to claim Twitch Drops rewards, you have to make sure that your account is linked to Twitch. From the game account connec...

There is no Cloud Save option for PS4™/PS5®.

Kindly note that we do not have the option to link an account with an email on PS4™/PS5®; it is simply absent from the main menu.We still ha...

When purchasing, I was charged Moonstones on both platforms.

Please be aware that there are two types of Moonstones in the game: the free ones and the purchased ones.The purchased Moonstones bought wit...

The game will not connect to the Internet. I am receiving this error: "Cannot connect to the Internet. Check your network status and try again."

The team is aware of an issue preventing some players from connecting to the Internet in the game.We are actively working on a fix for this....

The game's sound is very low.

The melodies of your adventure have grown faint, as if a quiet spell has settled over the world, making the game’s sound lower than it shoul...

I can't buy fountain tiles from Scrooge's Store.

It seems the fountain tiles in Scrooge’s Store have decided to stay off the shelves, leaving players unable to purchase them! Perhaps they’v...

I lost everything in my second House, including all my storage that was filled with items.

A mysterious vanishing act has taken place—everything in your second house, including your carefully stored treasures, has disappeared witho...

When I transfer items from my inventory into a chest, my character eats random items from inside of the inventory.

It seems your character has developed an unexpected appetite, snacking on random items while you try to store things away! Perhaps a bit of ...

The game lags severely when the Candle Hat is equipped in the Beauty and the Beast Quest line.

It seems the Candle Hat’s glow is a bit too enchanting, causing the world around it to slow down dramatically during the Beauty and the Beas...

My game crashes when accessing the Map or opening the menu.

A peculiar glitch has crept into your journey, causing the game to crash whenever you try to check your Map or open the menu! It’s as if the...

After the latest update, the graphics made the game difficult to play.

We are dedicated to doing everything possible to enhance and optimize the graphics with the aim of providing a visually immersive and enjoya...

I am unable to purchase some Star Path and Beauty and the Beast items from Scrooge McDuck's General Store.

We are actively working to address and resolve the issues that some players have encountered when attempting to make purchases from Scrooge ...

I cannot hang out with Belle or the Beast.

In order to solve this issue, we recommend that you continue "The Best Mystery Solver in Dreamlight Valley" Quest with Belle. The Beast will...

I can't select anything in my inventory.

Your inventory has suddenly become stubborn, refusing to let you select any items, as if it’s locked in a magical stasis!Not to worry—our te...

Items on offer in Scrooge McDuck's General Store do not refresh

This behavior might be caused by skipping time in the game.If you adjusted the date/time of your device, you'll need to change it back and w...

There are no clothes displayed in the windows of Scrooge's Store

Usually, this happens when all the available clothing items have been purchased.In this case you just need to wait untill the shop selection...