I purchased of the Magical Edition bundle, but received only 5K moonstones. I should have received 10K moonstones.

Please do not worry! Our team is actively investigating this! Sorry for the inconvenices!

I purchased of the Magical Edition bundle, but I did not get Expansion 2 and 5K moonstones.

Our team is actively investigating this, and we appreciate your patience. It's our priority that all players receive their bundle contents s...

On PlayStation I cannot submit DreamSnaps after Update 13. Their is no triangle button to submit.

The issue can be fixed by re-enabling the cross play settings.Here is how you can do this:Open Dreamlight Valley: Start the game and go to t...

There are ghost sand piles stuck on the ground on my Dazzle Beach that I cannot interact with. I cannot walk over or decorate over them. They are just stuck there. How do I get rid of these?

Please try using Watering Can on these sand piles.   

Zero Companion House doesn't allow any animal companions to be assigned.

To resolve the issue, please follow these steps:    Open the Furniture menu;    Select the Zero Companion House and dele...

'Error code: 6' pops up when I try to visit other players' valley in Multiplayer mode in order to buy something for Scrooge Store.

We are aware of the 'Error Code: 6' issue occurring when players visit each other's valley in Multiplayer mode, specifically when attempting...

I can't share pictures from the QR code on my Nintendo Switch after Update 13. I get an 'Access denied' error message.

We are checking the photo-sharing system and working on a solution for this issue.

I have a problem with the illumination at night. Nothing is illuminated.

Our team is actively working on a solution to resolve the lighting issue during nighttime gameplay.

After Update 13 my hand cursor has disappeared and I can no longer decorate.

We’ve introduced a new control scheme for Edit Mode as part of the Quality of Life changes in Update 13. By default, players have been switc...

How can I use wings as gliders?

Wings are available in both the "Back" and "Gliders" categories.If you choose wings in the "Back" category, they will have only an aesthetic...

Controls scheme was changed after the last update. How can I switch the control scheme?

We’ve introduced a new control scheme for Edit Mode as part of the Quality of Life changes in Update 13. By default, players have been switc...

Crocodiles are facing the wrong way when I approach to feed them.

We are aware that crocodiles are currently facing the wrong way when approached for feeding. Our development team is actively working on a f...

I can't upgrade Moana's Boat.

Try to rotate the boat so that the sign faces the water. This should give you access to the upgrade option.

I can't purchase anything from Scrooge's Store. When I click to order something from him, the game freezes.

We aim to fix this crashing issue and improve the stability of the game as soon as possible. Meanwhile, you can solve this issue by reb...

After the update, I received several letters in my inbox from new and old Characters. Are they supposed to have gifts attached? I can't claim the gifts.

This mail is just informative mail that was sent in order to help players complete the Quest.These letters do not contain any gifts. There i...

Tiana has completely disappeared from my Valley. I cannot find her anywhere.

We are investigating the situation with Tiana. We'll try to bring her back to the Valley as soon as possible.

Daily Blue Moonstone Chests do not spawn

Please note that one moonstone chest will spawn daily anywhere outdoors in the Valley on paved or unpaved ground when you log in to the game...

I placed a table under 'The V8 Cafe' and now the Edit mode is broken!

We are very sorry for this issue with the Edit mode after placing a table under 'The V8 Cafe.' Kindly note that it will be fixed with the re...

I receive a "Login error," which states, "Cannot connect to online services. Continue playing in offline mode."

Our developers are working on it. Meanwhile, please check your Internet connection.

My Moonstone balance appears to be slightly different than it was when I last played.

Following the most recent update, some players have reported a small discrepancy in the number of Moonstones they appear to have in-game, pa...

I receive Star Coins instead of Memories during the Event.

This is normal behavior. You have a certain chance to receive a new Memory Piece. If you already own the Memory Piece that has been spawned,...

I receive the error message "Online Services Unavailable. The game is experiencing some connectivity issues with online services."

Our developers are working on it. Meanwhile, please check your Internet connection.

The Winter Palace House Style does not have the "Interact" command for launching fireworks.

Our technical team has been informed about the issue with the Interact command.

The Dreamlight Duty "Remove Small Night Thorns" isn't progressing.

We are checking the situation with the Duties and working on a solution for it.

I can't pick up or move Furniture (Ex. a bookcase, a table).

You should try to turn your camera in such a way that you are looking at the bookcase/table from behind from a position between it and the w...

I can't put Furniture into the corners of a House.

Our developers have been informed about the issue with putting Furniture into the corners of a House, and they are working on a fix for that...

I can't find Oswald, even though he is shown on the map.

We're checking the situation with Characters not being displayed in the game.

When interacting with the gong in the Mulan Realm, the game becomes unresponsive and needs to be shut down and restarted.

We are continuously working on the stability of the game. Sorry for the temporary inconvenience!

I can't purchase an item from the Premium Shop. It says "Not enough currency"!

Our developers have already been informed about this issue, and they are working on a solution for it.

I can't scroll when I'm looking through my Collections.

Our developers have already been informed about this issue, and they are working on a solution.

Some of the attractions are not working!

Our developers are aware of the issue preventing interaction with certain rides and attractions. We are in regular communication with them a...

I can't reach a cake behind a counter in the Ratatouille Realm!

Our developers have already been informed about this issue, and they are working on a solution.

I do not get new clothes in Scrooge's Store!

This situation may occur if you've purchased all the clothing items that are currently available.If you've bought them all, there will be no...

When I'm cooking certain items outdoors in the Valley or on Eternity Isle, it causes my game to freeze.

We are currently investigating the root cause of this issue, but it can be avoided by cooking while inside buildings or in realms.These cook...

Kristoff's Stall disappeared from my game.

Please check the Furniture tab in your Inventory. It should be there under the House filter.For more information, please check the screensho...

My Villagers no longer display their favorite gifts of the day.

We are aware that some Villagers' favorite gifts aren't shown. We are working on a solution for this.

After Update 10, I have no duties for the current "A Day at Disney" Star Path.

We are aware of the issue regarding not getting any duties for the current Star Path. We aim to resolve this issue in the upcoming hotfix.

I can't find Oswald, even though he is shown on the map.

Kindly note that Oswald appears under the stairs between the Plaza and Meadow after unlocking him in the "The Spark of Imagination" Quest. W...

While cooking, the game won't recognize that I have Coal Ore.

Kindly note that in order for you to be able to proceed with cooking, you need to make sure that the Ingredients are added accordingly after...

I can't turn on the "Extra Object Limit" on PC.

Kindly note that in order to be able to enable the "Extra Object Limit" feature, you cannot be exceeding the "normal limit".If you are at 3,...

My game crashes and I get the error CE-38700-8 on PlayStation.

We aim to fix the crashing issue and improve the stability of the game as soon as possible.

My game randomly crashes on Xbox.

We aim to fix the crashing issue and improve the stability of the game as soon as possible.

My game randomly crashes on PlayStation® consoles.

We aim to fix the crashing issue and improve the stability of the game as soon as possible.

My game randomly crashes on Nintendo Switch™.

We aim to fix the crashing issue and improve the stability of the game as soon as possible.

I cannot access the game due to "Game initialization error (#101)".

We are aware of this issue occurring for some players. The team is looking into this. Thank you for your patience!

My Ancient Vacuum is missing a "collect all" option.

We are aware of this problem, and we're looking into it.In the meantime, you can still manually collect resources one at a time by interacti...

When I interact with the "Wardrobe menu," it causes additional "DreamSnaps" folders to appear in the menu under the "Requests" header.

We recommend rebooting the game as these folders disappear after that.

The "Merlin's Sample" item appeared in my Inventory. I do not need it there.

The "Merlin's Sample" item will be automatically removed from your Inventory during the next update.

I purchased the Dreamlight Armor costume set, but it's still displayed in the window of Scrooge McDuck's Store.

It is intended for the Dreamlight Armor costume set to appear in Scrooge McDuck's Store indefinitely. It won't disappear even after you purc...

Nothing drops from green Chests in the Monsters, Inc. Realm.

We recommend that you check the ground in the Laugh Floor where the Chest was located, as the pouch should be located there.

I placed some items on the table, and now I cannot remove them.

We are aware of the issue with removing items from tables, and we are working on a solution for it.Below is the list of affected items and t...

After I applied the Haunted Mansion House Dream Style, I noticed that my House's location shifted.

If you wish to put your House back in its original location after having placed the Haunted Mansion House Dream Style, you'll need to remove...

I cannot complete the "Lovely Monsters" Star Path Duty "Go angling for some multicolored shrimp."

Even though this Star Path Duty mentions "multicolored shrimp," you can use all types of shrimp to complete this Duty.

Once I unlock the Monsters, Inc. Realm, another Realm door on the top level of the Dream Castle loses its surrounding Night Thorns.

This is not an intended behavior, and we are actively working on a solution for it.

When I attempt to pass through the corner sections of rectangular flower beds (those crafted at Crafting Stations), my Avatar gets stuck.

Our developers have already been informed about this issue, and they are working on a solution.In the meantime, you can open the Map and tel...

Online services unavailable error on Mac

In order to solve the issue, please try to sign out of your Apple Account and then sign back in. You can do this from the System Settin...

When I try to purchase "Hazmat Suit Pants" or "Red and White Goggles" from Scrooge McDuck's Store, I get a "Transaction Error" message.

Our developers have already been informed about this issue, and they are working on a solution for it.

When I enter my home in the Valley, my Energy does not get restored.

We apologize for this problem. Our team is looking into it right now.Meanwhile, you can still restore your Energy by consuming in-game food ...

In the "Lovely Monsters" Star Path Duties, the reward is only 5 tokens for various tasks.

Kindly note that this is the intended behavior for the current Star Path.

When wearing Celia's Hair from the Star Path, the Forgotten is also wearing it.

Our developers have already been informed about this issue, and they are working on a solution.

I previously equipped my female Avatar with a Yellow Headwrap and Earrings and now I can't swap back to that Avatar if using a male Avatar.

If you have a female Avatar mannequin that is not using Yellow Headwrap and Earrings, you can equip that style directly from the mannequin w...

I can't dig in most of the Grasslands.

Unfortunately, digging in the Grasslands is impossible at the moment.We are checking how to improve the situation.

Aladdin and Ancient Civilization items are missing from the Collection.

We are aware of the issue with items being missing from the Collection, and we are working on a solution for it.

Initialization error #6

We are sorry to hear that Initialization Error #6 reoccurred after the last update. For the majority of players, it was fixed in the ho...

"Authentication token failed" error in Multiplayer

We are aware of this issue and are investigating it. Thank you for your patience!

I can no longer log in to my account on macOS. I get this error message: "Login Failed: Your account has not been authorized to log in."

We are aware of this issue and our developers are working on resolving it.Meanwhile, we suggest using the following work-around: Go to ...

My game crashes when I "Go deeper into Eternity Isle" on Nintendo Switch.

We are doing everything possible to solve the crashing issues on Nintendo platform that appeared after the last update.

I receive the error "The store is unavailable. Please come back later." when trying to purchase "A Rift in Time".

Please reboot your device, restart the game and try to make the purchase again.

I purchased the A Rift in Time Expansion Pass, but can't find the related content in my game.

Please make sure that you have claimed it on the same platform where it was purchased.

Tropical Wood is not respawning in the game.

We appreciate your patience and would like to assure you that our team is actively looking into this matter.

The Haunted Mansion Bundle is not appearing in the Premium Shop.

The Haunted Mansion Bundle has been temporarily removed from the Premium Shop for technical reasons. The bundle will return to the Premium S...

I purchased the Tower of Terror, but it doesn't show up in my Inventory!

Please kindly note that the Tower of Terror is a piece of Furniture. It's not a House style.

I can't enter the Beach House.

We are aware of this issue and are investigating it. Thank you for your patience!

I purchased the Ghostly "Zero" Fox Bundle, but I cannot find the fox in my Companions list.

Reload the game, check your Companions list and make sure that you scroll all the way down the game interface so that you don't miss the fox...

I get a "Game Initialization Error #201" message.

We are aware of this issue occurring for some players after the recent update. The team is looking into this. Thank you for your patience!

In-game timers are not aligned with Daylight Saving Time.

Following recent time changes as a result of Daylight Saving, some players have reported in-game timers (e.g. critter availability times) no...

Furniture disappears from Chez Remy.

In some rare instances, the furniture that should be present in Chez Remy does not spawn. We are aware of this matter and are looking into i...

Fountains overlap other objects in the Village.

We are investigating the issue.

The game freezes/crashes while placing Pride Rock.

We are investigating this issue.

I receive a "game initialization error #5" message.

We are currently investigating the situation. Thank you for your patience!

Where can I go to find out about what issues the devs are working on fixing?

Make sure to follow the Disney Dreamlight Valley Trello Issue Tracker Board! This is where the team provides regular updates on notable issu...

I still don't have my Founder's Pack rewards!

If you are still missing your Founder's Pack rewards, please reach out to Gameloft Customer Care for further assistance.However, please note...

My game Map is empty and frozen

We are aware of the problem with the in-game Map being empty or freezing/crashing the game. Our team is working on a fix. We will try to inc...

Crashes on Nintendo Switch™, Xbox and PlayStation

The team is continuing to investigate further improvements for crashes on these platforms.

Cloud Save Issues

Please try the following in order to solve the issue:Use your phone as a mobile hotspot, connect to it instead of your router, and use data ...

There are not enough Dream Shards in the Valley for me to finish a Quest.

Players can gather Dream Shards by removing Night Thorns (10 new Night Thorns appear every day) and feeding small critters their favorite th...

Clothing clips through other clothing.

You may run into some issues with clothing clipping through other items (most notably skirts with pants or shorts worn underneath). This min...

Clothing disappears after choosing certain accessories.

Some clothing may change or become unequipped when choosing other options. This is because not all items are compatible with each another.

Dapper WALL·E Dream Bundle: The outfit has not appeared in the Wardrobe.

Some players might be confused as the bundle features Avatar clothes, which the player will receive only after completing a Quest. The Dappe...

The red dot remains on the Dream Bundle after viewing it.

The red dot signifying new, yet-to-be-viewed content does not disappear as intended from the Dream Bundle tab after it has been opened.Our d...

I am unable to use the Tool wheel and can't use Tools as intended.

Here is a workaround: You should just hover over the required Tool and press the Tool wheel button again.

Xbox players get stuck on the loading screen.

The team is actively investigating this issue, including looking into official workarounds.

The "Keep playing to unlock more missions." prompt for WALL·E will not go away despite completing all of WALL·E's missions.

This prompt to unlock additional missions appears as locked and does not disappear as intended.We are actively investigating the potential c...

Avatar skin texture changes color and pattern.

A variety of actions, including teleporting and weather events, cause your Avatar's skin texture to change to a variety of different colors ...

Achievements are not progressing.

Please note that achievements progress as soon as the closest milestone is claimed.

The Small Quirky Teapot from the community challenge has not been added.

We are investigating the potential cause of this issue.

I can't customize clothes in the Touch of Magic tool.

We are checking what can be done to rectify this situation.

The "Golden Potato" promo-code has expired.

There is a new process that players can go through to get the Golden Potato.Kindly note that the code is no longer required to gain the Gold...

I didn't receive my Twitch Drops reward.

In order to be able to claim Twitch Drops rewards, you have to make sure that your account is linked to Twitch. From the game account connec...

There is no Cloud Save option for PS4™/PS5®.

Kindly note that we do not have the option to link an account with an email on PS4™/PS5®; it is simply absent from the main menu.We still ha...

When purchasing, I was charged Moonstones on both platforms.

Please be aware that there are two types of Moonstones in the game: the free ones and the purchased ones.The purchased Moonstones bought wit...

The game will not connect to the Internet. I am receiving this error: "Cannot connect to the Internet. Check your network status and try again."

The team is aware of an issue preventing some players from connecting to the Internet in the game.We are actively working on a fix for this....

The game's sound is very low.

Our developers are looking into this.

I can't buy fountain tiles from Scrooge's Store.

Please rest assured that we are aware of this issue and are currently investigating it.

I lost everything in my second House, including all my storage that was filled with items.

The game team is actively working on a fix for this.

When I transfer items from my inventory into a chest, my character eats random items from inside of the inventory.

The development team is already working on a solution for this issue.

The game lags severely when the Candle Hat is equipped in the Beauty and the Beast Quest line.

Our team is fully aware of the situation and is diligently working to resolve lagging issues and improve the stability of the game.

My game crashes when accessing the Map or opening the menu.

We are making every effort to identify and resolve the root causes of these crashes to prevent them from happening in the future.

After the latest update, the graphics made the game difficult to play.

We are dedicated to doing everything possible to enhance and optimize the graphics with the aim of providing a visually immersive and enjoya...

I am unable to purchase some Star Path and Beauty and the Beast items from Scrooge McDuck's General Store.

We are actively working to address and resolve the issues that some players have encountered when attempting to make purchases from Scrooge ...

I cannot hang out with Belle or the Beast.

In order to solve this issue, we recommend that you continue "The Best Mystery Solver in Dreamlight Valley" Quest with Belle. The Beast will...

I can't select anything in my inventory.

We appreciate your patience and would like to assure you that our team is actively looking into this matter.

Items on offer in the Scrooge's Store do not refresh

This behavior might be caused by skipping time in the game.If you adjusted the date/time of your device, you'll have to change it back and w...

There are no clothes displayed in the windows of Scrooge's Store

Usually, this happens when all the available clothing items have been purchased.In this case you just need to wait untill the shop selection...