The Haunted Mansion Bundle is not appearing in the Premium Shop.

The Haunted Mansion Bundle has been temporarily removed from the Premium Shop for technical reasons. The bundle will return to the Premium S...

I purchased the Tower of Terror, but it doesn't show up in my inventory!

Please kindly note that the Tower of Terror is a piece of Furniture. It's not a House Skin.

I can't enter the Beach House.

We are aware of this issue and investigating this. Thank you for your patience!

I purchased the Ghostly "Zero" Fox Bundle, but I cannot find the fox in my Companions category.

Reload your game, check your Companions list and ensure that the game interface is scrolled all the way down for you not to miss the fox in ...

I get a "Game Initialization Error #201" message.

We are aware of this issue occurring for some players after the recent update. The team is looking into this. Thank you for your patience!

In-game timers are not aligned with Daylight Saving Time.

Following recent time changes as a result of Daylight Saving, some players have reported in-game timers (e.g. critter availability times) no...

Furniture disappears from Chez Remy.

In some rare instances, the furniture that should be present in Chez Remy does not spawn. We are aware of this matter and are looking into i...

Fountains overlap other objects in the Village.

We are investigating the issue.

The game freezes/crashes while placing Pride Rock.

We are investigating this issue.

I receive a "game initialization error #5" message.

We are currently investigating the situation. Thank you for your patience!

Blue Chests do not spawn.

Some players have reported that Blue Chests do not appear to be spawning in their Valley. The team is looking into why this may be occurring...

Where can I go to find out about what issues the devs are working on fixing?

Make sure to follow the Disney Dreamlight Valley Trello Issue Tracker Board! This is where the team provides regular updates on notable issu...

Characters are not showing their favorite things of the day.

Please make sure your device time is set correctly. We recommend that you do not skip time.

I still don't have my Founder's Pack rewards!

If you are still missing your Founder's Pack rewards, please reach out to Gameloft Customer Care for further assistance.However, please note...

My game Map is empty and frozen

We are aware of the problem with the in-game Map being empty or freezing/crashing the game. Our team is working on a fix. We will try to inc...

Crashes on Nintendo Switch, Xbox and PlayStation

The team is continuing to investigate further improvements for crashes on these platforms.

Cloud Save Issues

Please try the following in order to solve the issue:Use your phone as a mobile hotspot, connect to it instead of your router, and use data ...

Switch -- Claiming Blue Chests

Users cannot claim all the Blue Chests. We are working to fix some issues with online connectivity. The current workaround for this issue is...

There are not enough Dream Shards in the Valley for me to finish a Quest.

Players can gather Dream Shards by removing Night Thorns (10 new Night Thorns appear every day) and feeding small critters their favorite th...

Clothing clips through other clothing.

You may run into some issues with clothing clipping through other items (most notably skirts with pants or shorts worn underneath). This min...

Clothing disappears after choosing certain accessories.

Some clothing may change or become unequipped when choosing other options. This is because not all items are compatible with each another.

Dapper WALL·E Dream Bundle: The outfit has not appeared in the Wardrobe.

Some players might be confused as the bundle features Avatar clothes, which the player will receive only after completing a Quest. The Dappe...

The red dot remains on the Dream Bundle after viewing it.

The red dot signifying new, yet-to-be-viewed content does not disappear as intended from the Dream Bundle tab after it has been opened.Our d...

I am unable to use the Tool wheel and can't use Tools as intended.

Here is a workaround: You should just hover over the required Tool and press the Tool wheel button again.

Xbox players get stuck on the loading screen.

The team is actively investigating this issue, including looking into official workarounds.

The item displayed and its name do not match in Scrooge's Store: The preview shows another item, but the purchase delivers the correct one (that Scrooge is talking about).

The issue is happening with wallpaper and flooring previews. We are working on a fix for it.

The "Keep playing to unlock more missions." prompt for WALL·E will not go away despite completing all of WALL·E's missions.

This prompt to unlock additional missions appears as locked and does not disappear as intended.We are actively investigating the potential c...

Avatar skin texture changes color and pattern.

A variety of actions, including teleporting and weather events, cause your Avatar's skin texture to change to a variety of different colors ...

Achievements are not progressing.

Please note that achievements progress as soon as the closest milestone is claimed.

The Small Quirky Teapot from the community challenge has not been added.

We are investigating the potential cause of this issue.

I can't customize clothes in the Touch of Magic tool.

We are checking what can be done to rectify this situation.

The "Golden Potato" promo-code has expired.

There is a new process that players can go through to get the Golden Potato.Kindly note that the code is no longer required to gain the Gold...

I didn't receive my Twitch Drops reward.

In order to be able to claim Twitch Drops rewards, you have to make sure that your account is linked to Twitch. From the game account connec...

There is no Cloud Save option for PS4/PS5.

Kindly note that we do not have the option to link an account with an email on PS4/PS5; it is simply absent from the main menu.We still have...

When purchasing, I was charged Moonstones on both platforms.

Please be aware that there are two types of Moonstones in the game: the free ones and the purchased ones.The purchased Moonstones bought wit...

The game will not connect to the Internet. I am receiving this error: "Cannot connect to the Internet. Check your network status and try again."

The team is aware of an issue preventing some players from connecting to the Internet in the game.We are actively working on a fix for this....

The game's sound is very low.

Our developers are looking into this.

I can't buy fountain tiles from Scrooge's Store.

Please rest assured that we are aware of this issue and are currently investigating it.

I lost everything in my second House, including all my storage that was filled with items.

The game team is actively working on a fix for this.

When I transfer items from my inventory into a chest, my character eats random items from inside of the inventory.

The development team is already working on a solution for this issue.

The game severely lags when equipping the candle hat, provided in the Beauty and the Beast quest line.

Our team is fully aware of the situation and is diligently working to resolve lagging issues and improve the stability of the game.

My game crashes when accessing the map or opening the menu.

We are making every effort to identify and resolve the root causes of these crashes to prevent them from happening in the future.

After the latest update, the graphics in my game became intolerable.

We are dedicated to doing everything possible to enhance and optimize the graphics, aiming to provide you with a visually immersive and enjo...

I am unable to purchase some Star Path and Beauty and the Beast items in Scrooge's Shop.

We are actively engaged in addressing and resolving the issues that some players have encountered when attempting to make purchases from Scr...

I cannot hang out with Belle or Beast.

In order to solve this issue, we'd recommend you to continue the quest with Belle: "The Best Mystery Solver in Dreamlight Valley", until you...