Error #20 is returned when I purchase items from the Premium Shop.

If you receive error #20 in Premium Shop, please contact us.

Where can I go to find out about what issues the devs are working on fixing?

Make sure to follow the Disney Dreamlight Valley Trello Issue Tracker Board! This is where the team provides regular updates on notable issu...

Characters are not showing their favorite things of the day.

We are aware of this happening for some users. We are on it!

I still don't have my Founder's Pack rewards!

If you are still missing your Founder's Pack rewards, please reach out to Gameloft Customer Care for further assistance.However, please note...

My game Map is empty and frozen

We are aware of the problem with the in-game Map being empty or freezing/crashing the game. Our team is working on a fix. We will try to inc...

Memory Piece got stuck in furniture/wall

We are aware of an issue that causes Memory Pieces to get stuck in various game objects, such as walls, furniture, doors, etc. We are workin...

Crashes on Nintendo Switch, Xbox and PlayStation

The team is continuing to investigate further improvements for crashes on these platforms.

Cloud Save Issues

We are aware that some players encounter issues with saving their game progress to cloud. We are doing everything possible to improve this p...

Switch -- Claiming Blue Chests

Users cannot claim all the Blue Chests. We are working to fix some issues with online connectivity. The current workaround for this issue is...

Something weird is happening to my Founder's Pack / Star Path.

Due to some temporary online issues at launch, you may be unable to claim a Founder's Pack or you may receive an additional one and the Star...

There are not enough Dream Shards in the Valley for me to finish a Quest.

Players can gather Dream Shards by removing Night Thorns (10 new Night Thorns appear every day) and feeding small critters their favorite th...

Clothing clips through other clothing.

You may run into some issues with clothing clipping through other items (most notably skirts with pants or shorts worn underneath). This min...

Clothing disappears after choosing certain accessories.

Some clothing may change or become unequipped when choosing other options. This is because not all items are compatible with each another.