Hi, how can we help you?

Why am I unable to link my mobile account with my PC/Console account?

The game tells me that my keyboard is not connected. How is this possible when I'm playing from a laptop?

I am getting an error like this one: "Something went wrong! Contact us with the following code: 2-4"

How can I create an account?

How can I change my password?

How can I close or delete my account?

What is the Gameloft Store?

If I get Disney Speedstorm from the Gameloft Store, can I still play with my friends on other platforms?

Why are you asking for my e-mail when making a purchase?

What is Early Access?

Can I provide feedback and bug reports?

Will the game offer free updates during the Early Access period?

What is a Founder's Pack?

What is included in each Founder's Pack and how much will they cost?

I am a Nintendo Switch™ user. Can I purchase all three Founder's Packs?

Why should I pre-order today?

What platforms will pre-orders be available on?

When will I be billed for pre-ordering?

I bought a Founder’s Pack on one platform, but now I’d like to play on another platform, too! What should I do?

Can I buy more than one Founder’s Pack on the same platform?

Can I pre-order multiple Founder's Packs on the same platforms?

What is the size of the game?

Do I need to be connected to the Internet to play?

Can I play with my friends who are using other platforms?

Where can I find my Player ID?

How do I save my progress?

How do I level up in the game?

Will there be a way to purchase additional Tokens in the future?

Will my Tokens be available across the multiple platforms I play on?

How to find Microsoft Store order ID?

How do I progress in the Season Tour?

How do I unlock Season Tour races?

How do I earn Medals?

How do I join a Multiplayer race?

What are the benefits of the Golden Pass?

For how long are the Golden Pass benefits active?

What happens if I purchase my pass mid-season?

What are the Daily Specials?

Why don't I receive the Shards I actually need?

What are events?

What are Leaderboard Events?

What can I win in an event?

My account is banned! Why?