Hi, how can we help you?

I can't open my game on Epic and get install errors IS-MF01-225-225 or IS-BV03.

I get "The game on Windows can't be opened because of the virus file or potentially unwanted software" message!

Founder's Pack items not delivered.

What is Early Access?

Can I provide feedback and bug reports?

Will the game offer free updates during the Early Access period?

What is a Founder's Pack?

What is included in each Founder's Pack and how much will they cost?

I am a Nintendo Switch User. Can I purchase all three Founder's Packs?

Why should I pre-order today?

What platforms will pre-orders be available on?

I’m a Steam player, but I cannot pre-order the game. What should I do?

I bought a Founder’s Pack on one platform, but now I’d like to play on another platform, too! What should I do?

Can I buy more than one Founder’s Pack on the same platform?

Can I pre-order multiple Founder's Packs on the same platforms?

What is the size of the game?

Do I need to be connected to the Internet to play?

Can I play with my friends who are using other platforms?

Where can I find my Player ID?

How do I save my progress?

How do I level up in the game?

How do I earn game currencies?

Is Disney Speedstorm free-to-play?

What are Founders Packs?

How do I progress in the Season Tour?

How do I unlock Season Tour races?

How do I earn Medals?

How do I join a Multiplayer race?

What are the benefits of the Golden Pass?

For how long are the Golden Pass benefits active?

What happens if I purchase my pass mid-season?

What are the Daily Specials?

Why don't I receive the Shards I actually need?

What are events?

What are Leaderboard Events?

What can I win in an event?

My account is banned! Why?