Why is the new update not available to me?

We understand how frustrating this might be. Please rest assured that our developers are actively working on this, and the update for iOS de...

I placed in the top 10% of the recent Arts and Crafts (Forky) event and didn’t receive the Forky livery reward.

Please rest assured that our developers are already aware of this. All affected players will receive the rewards they rightfully earned as s...

I receive the error message: "Something went wrong! Contact us with the following code: 23/0" when I try to enter Team Mode in MP.

Please try to race with similar ranked racers in the Party to avoid this error, the possible difference is no more than 10 ranks.

I receive the error message: “Something went wrong! Contact us with the following code: 23/0-1-3”

Please make sure you have updated the game to the latest version. After updating, fully close and restart the game to ensure all changes tak...

I receive connection 'error 0-1-3' while staring the race.

Please update the game to the latest version and reboot the game to fix the issue.

I can't play the game because I receive error 0-1-3/2-1 and I can't update the game.

Uh-oh! Running into error 0-1-3/2-1 and can’t update the game? That’s definitely a red light! Our team is on the case, looking for solu...

I can't claim the last tier of the Vault Pass rewards multiple times.

Please kindly note that the rewards can only be claimed once. The graphic representation will be corrected soon.