I completed Timon’s "Old Enemies" quest, where we receive the board game, and at the end, he mentioned we could keep it. However, I can’t find it anywhere in my Inventory.

We are aware of this issue, and our team is actively working on a fix. Rest assured that any players who have lost the Board Game will have ...

I am confused about how to complete "The Drawings" quest.

With the introduction of two new characters to find and befriend in The Lion King Realm in the Jungle Getaway update, our team also added a ...

I can't move the incorrectly placed flower in "The Ritual" quest.

Please note that you can move the flower in Furniture mode (Edit mode). You don't have to put the cursor directly on the flower, but next to...

Can't move the beehives (flowers) no matter how I turn the camera angle in The Wild Tangle's Swarm quest.

Please note that you can move the flower in Furniture mode (Edit mode). You don't have to put the cursor directly on the flower, but next to...

I can't pick up jungle vines in the 'Relax!' quest.

To collect the Jungle Vines item, you need to dig it out from the ground using a Shovel. Make sure you have a Shovel equipped and look for t...

Sitting on Pumba's napping spots is not counted in the "Relax!" quest.

To complete the task, you need to sit on the Bean Bags in two locations: first, where you enter the Lion King realm, and then near Timon and...

I can't pick up the Orb of Remembrance in the "What's Left Behind" Quest.

You have to go back to the Tree House and grab the Orb that is floating there. It's the Orb near the Tree House that you have to grab and no...

In the Quest "A Tale of Stone and Fire," Maui keeps pacing back and forth at the entrance of the Beach instead of leading me to where he needs to go.

Please ensure that Maui's destination point is not obstructed by any buildings or other objects. His destination point is located on Dazzle ...

I can't talk to the Raven; no dialogue option appears in the "Jafar's Laboratory" Quest.

Kindly note that in order to be able to start the conversation with the Raven, the proper bird feeder food should be given to it. If you do ...

The Hourglass won't spin in the "Jafar's Laboratory" Quest.

Kindly note that the issue can be bypassed by reaching Jafar's Laboratory through the secret passage from the previous Quest step (from the ...

I placed the Inauguration Ribbon in the wrong spot and it cannot be moved in the "Back from the Bayou" Quest.

You should move Tiana's Meal Stall closer to the ribbon.

I can't start Jafar's Level 7 Friendship Quest.

Our team is working on a fix for this issue with Jafar's Level 7 Quest.

In the "Mysterious Mickey" Quest, NPCs (Merlin, Rapunzel) get stuck.

The current workaround for this issue is to head to the destination and see if there are any blockers that appear in the way. For Merli...

NPCs get stuck during the "Use Your Imagination" Quest.

In order to bypass the issue, you'll need to remove the blockers on the NPC's path:For Rapunzel, remove the blockers in the entrance to the ...

My game freezes/crashes when picking up the Memory during the "A Taste for Literature" Quest.

Please click once in order to pick up the Memory and, after the Memory disappears, move a couple of steps back and forth and try to pick up ...

The last hole is missing in “Protecting the camp” quest. I'm prompted to plant 10 seeds, there are only 9 plantable areas.

We are aware of this issue. We are actively working on a solution.

I can't catch the Floating Sun Core on the Sundial Island in "The Sundial" Quest.

We are checking the situation with the Sun Cores.

I can't place Goofy's Dreamlight Valley scrapbook in the "Scrapbook Blitz" Quest.

We are checking the issue with placing Goofy's Dreamlight Valley scrapbook.

I am stuck on the Oswald Quest "A Cockamamie Contest," where I have to put out the fires in Oswald's House. I have put out 3 out of 4 fires, but there isn't another fire in the House.

We are checking the issue with the fires in Oswald's House.

The game doesn't recognize that the Shadow Theater was placed in "The Shadow Play" Quest.

We are checking the situation with the Shadow Theater.

I can't reach the hockey gear in the "Memory Mania" Quest!

Our developers have already been informed about this issue, and they are working on a solution.

I accidentally made Iron Ingots out of Wrought Iron and now I can't progress in the "Bon Appétit!" Quest.

Our developers have already been informed about this issue, and they are working on a solution.

In Dreamlight parks fest I cannot start the daily Cupcake quest as the game doesn’t register that I have spoken to characters, leaving the characters with the purple question mark above them. The quest does not pop in my quest log.

Please rest assured that we are looking into this issue.Meanwhile, please try "save-exit-reload" approach - it usually fixes this issue, it ...

I cannot find the 4th Flicker in the Plaza in order to complete the "The Sunken Ruins" Quest.

In order to find Flickers, we recommend that you use the Hourglass Royal Tool and move some buildings in your Valley.  Note that Flicke...

While trying to complete the "All the Right Notes" Quest, I have to "dig up Mother Gothel's Purple Seeds in the Promenade," but the seeds are not spawning.

We are aware of the issue regarding the Purple Seeds, and we are working on a solution for it.

I can't find the Ancient Processor Blueprint while completing the "Does Not Compute" Quest.

Kindly note that you should be looking for the Ancient Processor Blueprint in the correct place and using the right Tool. The Ancient Proces...

I can't interact with the storage locker in the "Escape Claws" Quest.

In order to interact with the locker, you must first interact with the huge metal door.

I cannot open/interact with the door in the "Escape Claws" Quest.

In this Quest, it's important to interact with the correct door.This is the exact door you need to interact with.

The Laugh Floor has been cleaned but I can't progress in the "Escape Claws" Quest.

The issue can be bypassed by listening to the request dialog between Mike Wazowski and Sulley again in full. You can restart this dialo...

I can't pick up the tape during the "Monster Movie Night" Quest.

In order to obtain the videocassette, you need to dig it up.We hope this information will help you to progress in the Quest.

In the "How Far You'll Go" Quest, my Fishing Rod doesn't stay in the water.

We recommend that you use your Fishing Rod to cast to the very top of the ripples.

I can't fish for slimy bugs in the "Eyes in the Dark" Quest.

We are aware of this issue, and our developers are working on a solution. Thank you for your patience.

I can't craft the Perfume of the Sea Enchantment for the "Villager of the Month" Quest.

We are aware of this issue and are investigating it. Thank you for your patience!

I have put all 8 Oogie Boogie signs in each Biome for the "Dreamlight Day" Quest, but it's still showing me 7/8.

Please keep in mind that a sign should not be placed twice in one Biome, as the Quest step may not register as complete this way. Also, if y...

Simba's Quest "Seed of Memories" with the Dreamlight Tree is not working. My tree has been planted and watered for over 5 days now, but it will not grow into the full tree to complete the Quest.

The Quest currently has an issue with displaying the plant as it grows and when it needs watering. To complete this Quest, you need to water...

I am stuck on the Quest "The Heart of Dreamlight Valley" with Maui: Two Heart fragments are recognized as the same one at the Crafting Station.

Our team is currently performing a thorough investigation to pinpoint the underlying cause of the issue and craft a viable solution. Please ...

The Robot Costume is not registered in "The Flying Metal Nuisance" Quest.

We appreciate your patience and understanding as we address the current situation regarding the Robot Costume in "The Flying Metal Nuisance"...

The Ice Tear Seed hasn't been added to the Inventory in the "The Final Trial" Quest.

We are investigating the issue with the Ice Tear Seed and working on a solution.

I can't find the last Alien Toy in the "Collect 'Em All: Little Green Men!" Quest.

Aliens appear to be tricky creatures. Did you try untracking the Quest while looking? One could be successful by being sneaky in the Castle....

Collected Aliens are reset in the "Collect 'Em All: Little Green Men!" Quest.

Reboot your game. The collected Aliens should be back in your storage.

I can't plant the Dreamlight Tree Seed in the "Seed of Memories" Quest.

It should be planted in a specific location: Plant the Dreamlight Tree Seed near the pond on the Sunlit Plateau.

I can't drop the mystical rift in order to take a photo for the "Fishy Business" Quest.

Please follow the steps below to complete this Quest:1. After talking to Nala, you must go to the Dazzle Beach Biome and search the Beach ne...

I’m unable to collect the Sun Meteorites for Mother Gothel’s “Restoring the Sunstone” quest.

We are aware of the issue with collecting Sun Meteorites. We are investigating the situation.

I cannot take a picture of the Pillar of Power for Goofy’s “Photo Fervor” quest.

Please make sure that you are taking a picture of the required Pillar (Pillar of Power). We have noticed that some players are mistaking it ...

WALL·E and Ariel won't start their conversation in the “A Friendly Exchange” quest.

We are doing our best to improve the conversation skills of the game characters!

The homing beacon disappeared in Donald’s “Built to Destroy!” quest.

Our developers are looking into it.

The 4th sign disappears in Scrooge’s “Grand Re-opening” quest.

Our team is looking into this case.

In the “The Missing Prince” quest, the Memory doesn't spawn after placing Prince Eric’s statue.

We are aware of this happening for some users. We are on it!

The last crystal cannot be found in Ursula’s “A Deal with Ursula” quest.

We recommend that you look for the last Crystal in the spot highlighted on the screenshot.   

The game doesn't register watering the sparkling water particles in Olaf’s “The Great Blizzard” quest.

Please note that you need to water them in a specific order: Pillar in the Frosted Heights Biome -> inside the cave, close to the exit -&...

At the second gate in the "With Great Power..." quest, I put the wrong seed in and now I have no way of correcting it.

We are sorry you ran into this challenge while playing. However, it is not a bug. We recommend that you dig and plant again.

In the "Foodception" quest, Mickey won't come to my House to cook.

We recommend that you "track" this quest so that Mickey follows you.

Ursula is not appearing after completing the Orb of Power quest and speaking to Merlin.

We recommend that you restart the game, and look for Ursula in the ponds or the sea using the Map.

I just placed Maui's House in the sea, but I can't reach Scrooge's sign to start building the House.

We recommend that you enter the Edit mode by going into the Furniture menu. Afterwards, you will be able to rotate Maui's House.

Maui's Memory never spawned or showed up after talking to him in Moana's "The Remembering" quest.

We recommend that you get Maui up to level 10 and then look for the Memory Piece around your House.

In the "The Curse" quest, Merlin and Ursula will not talk to each other to move the quest forward.

Ursula's House can get in the way of Merlin and Ursula in this quest. We recommend that you move Ursula's house via the Furniture menu to al...

In Ursula’s “The Ritual” quest, the enchanted flower disappeared after I placed it near the cave.

We recommend that you re-launch the game, move the plant to another biome, and then back to the intended location in order to progress.

My Quest issue is not on the list.

We are always keeping an eye on issues reported by the community in order to help inform future bug fixes. Don’t hesitate to keep an eye on ...

In the "Forgotten Memories: Nurturing" Quest, the planted Night Thorn Seeds are not being counted towards completing the Quest task.

You may encounter two issues while completing this Quest:- You may run out of seeds by planting them in inapplicable places. But keep in min...

In the "Forgotten Memories: Nurturing" Quest, planting seeds in the wrong location blocks the Quest.

You can find new Night Thorn Seeds in specific locations—on the rock benches near the Waterfall and near the Pillar.

In WALL·E's "Matchmaking Magic" Quest, the game does not recognize the items placed on Dazzle Beach when decorating the romantic spot.

We have noticed that some players place the items in the incorrect location. Please make sure you have placed the items correctly. The corre...

In Merlin's "The Remembered" Quest, I am unable to focus magic on the bed.

It appears that the available space to interact with the bed may be smaller than intended.You can progress in the Quest by moving right up a...

I am unable to find Memory Pieces for various Quests.

Currently, Memory Pieces spawn based on your Avatar's position—not the location where you're supposed to complete Quest tasks. If you are no...

In the "Your Sunday Best" Quest, WALL·E goes to the corner of the Glade of Trust and gets stuck.

This issue happens if Mirabel's Mini-Casita was placed in the bottom-left corner of the Sunlit Plateau and the path to it is mostly blocked ...

In the "The Remembered" Quest, I can't find the Forgotten after the game crashes.

Please search carefully! The Forgotten can be found either near the bookshelf or standing in the Dark Castle.

In the Green Potato Quest, some bottles do not spawn.

Please note that Emerald Bottles generally spawn on the Sunlit Plateau.

In the "Forgotten Memories: Friendship" Quest, the Rotten Carrot is stuck under the Pillar.

The Rotten Carrot spawns as intended.However, it seems that sometimes players cannot find the Rotten Carrot, which spawns behind Goofy's Hou...

I can't find the last Alien Toy in the "Collect 'Em All: Strangers from the Outside!" Quest.

We are aware that this issue with the last Alien Toy is happening for some players. We are on it!

There is no trash to clean up in the "A Lost Book" Quest.

We are checking the situation with the trash piles.

I broke the rock to lower the log, but the log doesn't fall and I can't cross the river in the "Eyes in the Dark" Quest.

Our developers are investigating this issue.

I can't find the last Ice Shard in the "Deal of the Day: The Chocolate Fountain" Quest.

Kindly note that the Ice Shards may spawn inside the rock near the secret chamber in the Frosted Heights.

I can't get the key in the "A Prince in Disguise" Quest.

Kindly note that the statue needs to be broken with the Pickaxe in order to get the key. You cannot interact with the key while it's on the ...

I cannot examine the Notes from the board to pass "The Best Mystery Solver in Dreamlight Valley" Quest since they fell into a corner.

Our team is aware of this issue, and we are actively working on a solution to ensure that you can complete the Quest successfully.

I can't progress in the "These Legs Were Made for Walking" Quest because Ursula is not in the House.

We apologize for the inconvenience you're experiencing with this Quest due to Ursula's absence from the House.Our development team is aware ...

I can't find one of the pages in the "Breaking the Code" Quest.

We're sorry to hear that you're having trouble finding one of the pages during the "Breaking the Code" Quest. Our team is aware of this issu...